AV Support Analyst

AV Support Analyst (Contract- Onsite in Raleigh, NC)

Optomi in partnership with an industry leader, is seeking an experienced AV Support Analyst. This role will be a mix between AV and Desktop support. This person will help to set up and troubleshoot issues with conference rooms, presentations, and gatherings utilizing Zoom, Teams, and Outlook.

Responsibilities:
Configuring Conference rooms via Zoom or teams
Pairing calendars, troubleshooting AV issues, and handling licensing
Break- fix troubleshooting experience- why doesn't mics work, Outlook sync, laptops not connecting to conference room, etc.
Desktop support- closing tickets, troubleshooting, escalating
Production support issues- working with customer or end user

Apply today if your background includes:
Strong technical troubleshooting experience- root cause, break-fix work
AV exposure- setting up conference rooms, configuring Zoom, Teams, etc.
Experience pairing calendars, managing licenses, etc.
Desktop experience- Windows OS
Ability to work in Raleigh, NC on-site 5x/week

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