AV Support Specialist

Job Title: AV Support Specialist
Location: Washington, D.C.
Employment Type: Full-Time

About Us:
DMV IT Service LLC is a trusted IT consulting firm founded in 2020. We specialize in optimizing IT infrastructure and providing expert guidance to empower businesses to achieve their technology goals. Our services span system administration, cybersecurity, networking, and IT operations. With a client-first approach, we ensure long-term success for our clients through innovative solutions and industry best practices.

Job Purpose:
We are seeking a highly skilled and experienced AV Support Specialist to join our client’s team in Washington, D.C. This role is critical for ensuring seamless operation of audio-visual and conference room systems. The successful candidate will have a strong background in AV technologies, troubleshooting, collaboration platforms, and vendor management, with a commitment to delivering outstanding service in a fast-paced environment.

• Provide technical expertise for the implementation, maintenance, and support of audio-visual and conference room technologies.
• Troubleshoot and resolve issues with Microsoft Surface HUB, Polycom, and other AV systems.
• Support and manage collaboration platforms, including Microsoft Teams and Zoom, ensuring a high-quality user experience.
• Manage AV-related projects from conception through execution and post-implementation support.
• Serve as the primary point of contact for vendor management, coordinating smooth service delivery.
• Maintain clear documentation and follow ITIL principles for incident, problem, and change management.
• Communicate effectively with stakeholders and vendors, providing concise updates on projects and support matters.

Required Qualifications:

• Demonstrated technical experience in audio-visual support and systems management.
• Relevant engineering certifications in AV and conference room technologies (e.g., Microsoft Surface HUB, Polycom).
• CTS (Certified Technology Specialist) Certification – required.
• Proven experience implementing and supporting AV solutions in corporate conference rooms and situation rooms.
• Proficiency in troubleshooting and supporting Microsoft Teams and Zoom platforms.
• Strong project management and vendor management experience.
• Familiarity with ITIL principles and hands-on experience with ITSM platforms (e.g., ServiceNow).
• Excellent verbal and written communication skills, with the ability to explain complex technical details clearly.