AV Technician - Rewarding Work

Role Summary

 

The AV Technician provides support and management of fully integrated conference rooms, boardrooms and large complex environments such as auditoriums. The Technician interfaces daily with the customer and acts as an extension of their team. His/her responsibilities generally include the operation and functional testing of all AV and integrated conference room components/equipment. The Technician works in cooperation with the customer’s management team in support of their equipment and user community. 

 

This position is a key part of the overall relationship between CC and the customer, ensuring the needs of the client are prioritised and met in accordance with project and support goals.  The AV Technician will also be required to provide End User training to the client personnel and should be confident when presenting to all levels of customer, possess excellent communication skills and have an understanding of AV systems and technology.

 

Duties and Responsibilities

The Onsite AV Technician’s responsibilities include, but are not limited to: 

•             Setup, coordination, support and teardown of all scheduled onsite meetings and events (VIP / Boardroom Meetings, Townhalls, Auditorium Events) 

•             Takes ownership of local break-fix issues, reporting to relevant AV Helpdesk where applicable

•             Ensures all AV/VC spaces are presentable for use

•             Performs other AV/VC related tasks as directed by customer or CC’s Service Management team.

•             Works with the AV Helpdesk to update relevant CRM platform tickets

•             Work closely with AV Helpdesk and field service engineers, where required

•             Provide business as usual support & basic training to internal and external clients 

•             Ensure all equipment onsite is maintained and kept in working order with all faults reported via the onsite procedures 

•             Liaising with remote offices in respect to the setup of video conferencing calls

•             Maintain total confidentiality relating to information received for presentations and broadcasts etc.

•             Working across all necessary Client locations and staff as required.

 

•             Able to perform routine testing and general operation for Video conferencing systems, projectors, microphones, speakers, amplifiers, LCD/Plasma Displays and other AV equipment.

•             Experience of running the AV aspect of presentations for high profile meetings 

•             Ability to perform first line AV related testing and troubleshooting

•             Must have full understanding of how to operate video equipment as needed emphasising on Polycom endpoints (HDX/Group Series) and Creston control systems.

•             Working knowledge of Crestron Toolbox.

•             Technical aptitude with the ability to learn and teach new technologies

•             Be organised and flexible with the ability to approach different types of tasks during the working day 

•             Excellent customer service skills with previous experience of dealing with ‘ALL’ level executives advantageous with demonstrable previous experience 

•             Being able to prioritise and work under pressure is essential

•             Capable of good communication skills both verbal and written

•             Be able to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem.

 

Additional Information 

Preferred Skills

•             Ability to conduct technical presentations and comfort in speaking to large groups users

•             Tier 2 troubleshooting of Polycom and Crestron products

•             Ability to read and understand wiring diagrams/flow schematics

•             Be flexible to work overtime if required

•             Willing to undertake training and examinations to improve their technical knowledge.

 

•             The role is a 40-hour week between the hours of 07.00 – 19.00, Monday to Friday. 

•             Flexible hours may be required to provide cover. Working hours are subject to change to meet future requirements. 

 

Overtime

•             Occasional Out of Hours work and/or Bank Holiday work may be required. Overtime can be claimed by prior arrangement and must be accurately logged and communicated.

Pension & Healthcare

•             Pension and Healthcare benefits will be offered after the successful completion of a probationary period. 

Dress Code

•             Business attire

 

Working Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Are you an AV Technician that loves the fast paced, ever-changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team! 

If you are interested in becoming part of our winning team, please APPLY NOW! 

Thanks & Regards,

M V Srikanth

E: itrecruiter at patriotstaffing.com dot com
 Phone: Seven three two – six two nine – eight six six one