Avaya Developer

Position Summary

• Should have good communication along with requirement analysis skills
• Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
• Experience in program communication and program management
• Communication skills a must, PowerPoint, Visio, structured program updates
• Must be highly motivated and a self-directed individual
• Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
• Knowledge of CTI, LAN/WAN communications and VXML knowledge
• Experience with configuration and support experience in a complex multi-layered network environment
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
• Experience working under tight deadlines and high-pressure environment
• Excellent troubleshooting and analytical skills

Essential Skills:

• Candidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)
• Proficient in VXML - Voice eXtensible Markup Language
• Call center domain Knowledge
• Java proficiency
• Database- Cloud AWS Knowledge
• Open shift preferable

Must have:

• Strong experience with Avaya Aura, Avaya ACM, IVR, and Call Flows
• Proficiency in VXML, Java, and CTI integration
• Hands-on knowledge of Avaya Session Manager and QoS
• Experience with cloud platforms (AWS) and OpenShift
• Familiarity with call center domain and multi-layered network environments