Aviation Operation Performance Manager

Job Overview

The Manager, Operational Performance is responsible for labor forecasting, staffing efficiency, and workforce cost control. This role translates demand and volume into optimized staffing plans while identifying opportunities to improve productivity and reduce overtime. Drives data-driven decision making by delivering actionable insights, dashboards, and contract health assessments. This role ensures visibility into performance trends and early identification of operational risks.

Key Responsibilities

• Build and maintain labor forecasts and staffing models


• Analyze actual vs budgeted labor hours and cost variances


• Optimize full-time vs part-time staffing mix


• Identify overtime drivers and recommend corrective actions


• Partner with field leaders on scheduling and staffing adjustments


• Support cross-training and skill optimization initiatives


• Provide labor insights for monthly and quarterly reviews


• Design and maintain KPI, SLA, and productivity dashboards


• Lead contract health scoring and performance reporting


• Identify trends, risks, and early-warning indicators


• Prepare monthly operational and executive performance reviews


• Support root-cause analysis for underperforming locations


• Standardize metrics, definitions, and reporting processes


• Partner with operations leaders to translate data into action

Success Measures:

• Improved SLA and KPI performance


• Reduced surprise escalations


• Increased leadership adoption of dashboards


• Faster issue detection and resolution


• Reduced labor cost as a % of revenue


• Improved utilization and productivity per labor hour


• Lower overtime and premium pay


• Improved staffing alignment to demand

Key Qualifications

• Bachelor’s degree in Business, Operations Management, Finance, or a related field (or equivalent experience).


• 5+ years of experience in operational performance, workforce analytics, labor planning, or operations management, preferably in aviation, ground handling, transportation, or large-scale facility services.


• Strong analytical skills with experience in labor modeling, forecasting, and variance analysis.


• Advanced proficiency in Excel and data visualization tools


• Experience working cross-functionally with field operations and senior leadership.


• Strong communication skills with the ability to translate complex data into clear operational guidance.

Work Environment

• This role requires frequent travel, including extended periods on-site at operational locations, to support performance assessments and field partnership initiatives.


• Must be comfortable working in fast-paced, operationally critical aviation environments.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law