AVP, Mortgage Market Manager

• Demonstrates Dupaco Values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

What you’ll be doing:

Dupaco Leadership: 

• Lead and manage daily departmental operations, aligning with strategic priorities and operational plans. 


• Provide coaching, mentoring, and performance management to ensure team engagement and effectiveness. 


• Develop and manage departmental budgets, including training and workforce expenses. 


• Foster collaborative relationships internally and externally through peer groups, industry organizations, and community involvement. 


• Monitor and respond to trends and insights from member and employee feedback channels. 

Job Expectations: 

• Serve as the department subject matter expert for mortgage lending regulations, policies, procedures, risk mitigation practices, and operational controls. 


• Develop, monitor, and recommend updates to policies and procedures to ensure compliance and operational effectiveness. 


• Participate in or lead development of departmental strategic plans, goals, and initiatives. 


• Evaluate market trends and develop strategies to improve mortgage growth, operational effectiveness, and member experience. 


• Lead or participate in strategic and operational initiatives that improve efficiency, member experience, loan growth, compliance, or technology utilization.  


• Assist in training new employees on product knowledge, lending procedures and regulations, and cross selling skills. 


• Responsible for researching, understanding and implementing member preferences related to Mortgage Lending.  


• Maintain regular contact with members to resolve account problems as well as area attorneys, realtors, insurance agents, and others obtaining information. 


• Ensure compliance with all federal and state laws and regulations within the Mortgage Lending areas and make recommendations for improving effectiveness of policies and procedures as needed.  


• Supports mortgage loan growth for the credit union and assists in monitoring market share growth. 


• Assist in working with vendors that provide services for mortgage lending ensuring it meets vendor due diligence, service level agreements, and member experience. 


• Interview members applying for residential mortgage loans and explain the various mortgage programs and requirements. 


• Analyze the members’ financial picture to determine if it meets minimum loan criteria established by the Credit Union. 


• Conduct closings with buyers, sellers, real estate agents, attorneys and others; and explains figures and charges to appropriate parties. 


• Utilize technology both to improve member experiences and maximize efficiencies. 


• Recognize member and potential member needs and cross-sell and educate them on appropriate credit union services. 


• Perform other duties as assigned.