AVP of Communications - Global Lending Operations

Assistant Vice President (AVP) to lead internal communications and associated projects for the Global Lending Operations and Relationship Support Unit (RSU) Organization. In this position, the AVP of Communications will partner closely with the lead of Employee Engagement and directly report to the Director of Governance and Enablement. 

Success in this position requires strong verbal and written communication and the ability to build relationships, collaborate, and adjust to changing priorities. Ideal candidates thrive in fast paced organizations that require significant partnership and organization. It is critically important for candidates to have the ability to operate independently and proactively seek guidance, support, and input from their manager and colleagues. The expectation will be to identify and evaluate new techniques and improve processes, propose and implement new ideas, and contribute to a rapidly changing organization.  

This role presents a great opportunity to grow and develop an exciting long-term career at Citi.   
 
Responsibilities: 

• Partner with colleagues to coordinate, prepare and disseminate written internal communications on topics such as policy changes, process changes, events and activities, and organizational updates 

• Evolve and maintain the communications plan by applying standard organizational needs, stakeholder input, and new ideas 

• Contribute to the Global Lending Operations and RSU intranet site design, maintenance, and content 

• Manage intake, organization, and delivery of new communication requests 

• Lead the organization and development of the monthly newsletter 

• Coordinate logistics for global and region-specific meetings and events, such as town halls and executive visits 

• Act as a point of contact and liaison between communication departments and facilitate approval of communications 

• Track critical metrics to measure effectiveness of communications 

• Support preparation of business review presentations 

• Manage ad-hoc projects 

• 5 - 8 years of experience, preferably in financial services 

• Strong written and verbal communication skills 

• Experience composing internal communications, slide design, and basic web design 

• Demonstrate strong sense of ownership and attention to detail 

• Demonstrate growth mindset and natural curiosity for learning  

• Confident interpersonal skills and comfort contributing to discussions with leaders 

• Motivated, creative, and resourceful problem-solver  

• Demonstrates discretion when handling confidential information