AVP of Retail Sales and Service

At OUCU Financial, we are committed to empowering our members and communities through exceptional financial services and personalized support. As we continue to grow, we are seeking a dynamic and strategic leader to join our team as the AVP of Retail Sales and Service. 

The successful candidate will be responsible for managing and overseeing the performance of managers in charge of cash transactions, branch operations, and digital operations. The AVP of Retail Sales and Service will ensure consistent delivery of exceptional sales and service across all channels while driving operational excellence and efficiency. 

Duties Include:

• Managing and mentoring managers who oversee cash transactions, branch management, and digital operations; ensuring alignment with organizational goals.
• Directing and promoting the sales culture for branch operations by building a culture of high-quality service and effective cross-selling opportunities to meet member needs. 
• Monitoring and optimizing processes in branch operations, cash management, and digital platforms.
• Setting performance targets for reporting managers, regularly reviewing KPIs, and provides actionable feedback to ensure continuous improvement. 
• Identifying opportunities for process enhancements. 

At OUCU Financial, we believe that our employees make the difference. We recognize, appreciate, and empower our most valued assets - our employees! We offer an enthusiastic, team-oriented environment with unlimited growth opportunities. In addition, at OUCU, you will find a competitive compensation package, comprehensive training programs, an outstanding benefits package with an incredibly generous 401(k) retirement plan, and multiple volunteer opportunities to help our communities. The pay for this position starts at $95,266 annually, with relevant education and experience considered in determining the starting pay rate. 

Our benefits include:

• Multiple medical plan options, dental and vision insurance, OUCU pays 80%.
• Employer paid long-term disability insurance, life insurance, and dependent life insurance.
• Paid vacation, sick, and personal time off. Vacation time increases based on years of service.
• Generous 401(k) retirement plan.
• 11 paid holidays per year.
• Paid time for volunteer opportunities to help our communities.
• Educational Reimbursement.
• Annual stipends to purchase logo wear.
• Free dividend checking and wires, Half off tax preparation fees.
• Free premium subscription to the Calm.com app with the ability to add dependents.

• Bachelor's degree in Business Administration, Finance, or related field. Equivalent experience will be considered in place of a bachelor's degree.
• At least 8 years in banking, financial services, or a similar industry with at least 5 years in a leadership role.
• Strong capability of managing teams, inspiring performance, and fostering professional development among managers.
• Deep understanding of branch operations, cash handling protocols, and digital banking processes.
• Passion for enhancing customer experiences through innovative solutions and outstanding service standards. 
• This role requires a blend of office-based leadership and hands-on oversight of operational teams. The AVP will be expected to travel periodically to branches to ensure alignment and service consistency. 
• Resume and cover letter required.