Job Title: AZDOR - Call Center Agent (Local Only/Remote)
Client Job ID: AZ 8153
Location: N/A, Arizona (Remote – Must live within 1 hour of Phoenix or Tucson)
Duration: 6 months 2 days
Job Description:
SOAZ - Req #8153 - AZDOR - Education and Compliance is seeking a Call Center Agent. NEW SUBMISSIONS ONLY. Candidates previously submitted to postings 5103, 5258, 5662, 7366, or 7550 will not be considered.
This is a fully remote role after the first day onsite orientation at 1600 W. Monroe St., Phoenix, AZ, 85007. Candidates must have 1 year of recent call center experience.
Position Highlights:
- Serve customers professionally via inbound phone calls related to individual and business tax compliance and inquiries.
- Possibility for future permanent employment for high performers.
- Pre-employment checks required: state/federal criminal background, fingerprinting, Arizona tax record review (5 years).
- Flexible schedule required within 7:45 AM – 5:15 PM, Monday through Friday.
- Intensive 3-week training: 8:30 AM – 5 PM (attendance critical).
- Fully remote after orientation with hardwired internet (5G routers allowed with prior IT setup).
- Candidates must be able to transport work equipment (micro desktop, 2 monitors, keyboard, mouse, headset) to/from home.
Responsibilities:
- Answer inbound calls in a fast-paced environment
- Resolve Tier 1 issues
- Review taxpayer accounts
- Verify, gather, and update key information simultaneously
- Educate taxpayers on online resources and tax policies
- Submit payment arrangement requests
- Document actions in multiple systems
- Participate in team engagement activities
- Meet performance expectations
Required Skills:
- 1 year of call center experience in fast-paced environments
- Strong multitasking ability
- Basic Microsoft Word, Excel, and Google Workspace skills
- Basic math (addition, subtraction, multiplication, division)
- Excellent written and verbal communication
- Strong interpersonal and organizational skills
- Goal-oriented and creative problem solving
- Quick learner
Preferred Skills:
- Spanish-speaking
- Experience in national call centers (finance, banking, insurance, telecommunications)
- Associates Degree or higher
- Experience with process improvement activities
Education:
- Required: High school diploma or equivalent
- Preferred: Associates Degree or higher
Flexible work from home options available.
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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