Azerbaijani Customer Support in Sofia

Location: On-Site

Languages Required: Azerbaijani and English (B2 or higher)
Work Hours: Monday to Sunday, 8 hours per day, 40 hours per week
Shift Coverage: Extended hours, up to midnight (00:00 am) due to time 

Key Responsibilities:

• Provide outstanding customer support to Azerbaijani-speaking clients via phone, email, and chat.
• Troubleshoot customer issues and provide solutions in a timely and efficient manner.
• Escalate complex issues to senior support when necessary.
• Maintain accurate records of customer interactions in the company’s CRM system.
• Ensure customer satisfaction through professional and empathetic communication.

Requirements:

• Language Skills: Fluent in Azerbaijani and proficient in English (B2 level or higher).
• Availability: Willing to work extended hours up to midnight.
• Experience: Prior customer service experience preferred.
• Skills: Strong communication skills, problem-solving abilities, and a customer-focused attitude.

Compensation and Benefits:

• Base Salary: Competitive monthly salary (details discussed during the hiring process).
• Transportation and Internet Allowance: 50 BGN net per month.
• Bonus for Life Events: 500 BGN bonus for important events like marriage, birth or adoption of a child, or university graduation.
• Medical Plan: Health and dental coverage.
• Life Insurance: Provided for added peace of mind.
• Multisport Card: Partially funded by the employer for access to fitness and recreational facilities.
• Discounts: Access to exclusive discounts on various goods and services.

Relocation Support:

• Relocation Brochure: Provided to help with the move and settle-in process.
• Travel Expense Reimbursement: Up to 490 BGN after 6 months, upon providing travel documents.
• Advance Salary Option: 1056 BGN net advance upon request, transferred within 5 business days.

Note: Should the contract end within the first 6 months, any remaining advance payment will be deducted from the final salary, and travel expense reimbursement will not be processed.

Hotel Accommodation (Relocation):

• The company will arrange hotel accommodation for the employee's confirmed arrival date.
• If the employee does not stay as planned and does not notify the hotel by noon on the day of booking, they will be responsible for that night’s cost.