Azerbaijani-Speaking Customer Support Representative

Azerbaijani-Speaking Customer Support Representative

Sofia, Bulgaria | Full-time | ️ On-site Position

We are currently seeking a dedicated and detail-oriented Azerbaijani-speaking Customer Support Representative to join a vibrant and multicultural team based in Sofia, Bulgaria.

In this role, you will be the first point of contact for Azerbaijani-speaking customers, delivering high-quality support and ensuring customer satisfaction across various communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Azerbaijani

• Provide accurate information and resolve customer issues efficiently

• Guide users through troubleshooting and product-related questions

• Ensure each interaction reflects the companys service standards

• Escalate unresolved issues to the appropriate departments

• Maintain detailed records of customer interactions using internal systems

Requirements:

• Fluency in Azerbaijani (C1-C2 level) and good command of English (B2 or above)

• Excellent communication and interpersonal skills

• Previous experience in customer service is a plus, but not mandatory

• Ability to multitask, stay organized, and work under pressure

• Valid work permit for Bulgaria or EU citizenship

Whats Offered:

• A full-time, on-site position in the heart of Sofia

• Competitive base salary with performance-based bonuses

• Paid training and continuous professional development

• Work in a dynamic and supportive international environment

• Benefits package including private health insurance and other perks

If you are fluent in Azerbaijani and passionate about providing excellent customer service, wed love to hear from you!

Apply now to become part of a growing team in one of Europes most vibrant capitals!