Back of House Director

Develop People. Own Results. Lead the Business.

Chick-fil-A Frederick Blvd is looking for an exceptional Back of House Director to lead our kitchen operations, develop leaders, and help take our restaurant to the next level.

This is more than a Kitchen Manager position.

As Back of House Director, you will be a senior member of our restaurant leadership team with responsibility for the people, systems, food quality, food safety, productivity, and financial performance of our Back of House operation.

We are looking for someone who can lead in the restaurant today while building the systems and leaders we will need tomorrow.

You will be challenged, coached, and invested in, and you will be expected to do the same for the people you lead.

What You’ll Own

People & Leadership

You will be responsible for building a strong, accountable, and healthy Back of House team.

This includes:

• Leading, coaching, and developing Back of House leaders and Team Members.
• Creating clear expectations and holding leaders accountable to them.
• Identifying and developing future Team Leaders and Directors.
• Conducting regular coaching conversations and performance evaluations.
• Partnering with the Talent team on recruiting, interviewing, onboarding, and retention.
• Creating development plans for high-potential Team Members and leaders.
• Building a culture where people feel seen, known, heard, and valued.
• Addressing performance concerns and conflict quickly, respectfully, and consistently.
• Helping create an environment where people enjoy working while maintaining high standards.

Your success will not only be measured by what you accomplish personally, but also by the leaders you develop.

Operational Excellence

You will be responsible for ensuring our kitchen consistently delivers safe, fresh, craveable food with excellence.

Responsibilities include:

• Overseeing daily Back of House operations.
• Establishing and maintaining strong kitchen systems and routines.
• Ensuring proper positioning and deployment based on sales volume.
• Preparing the kitchen for projected sales, catering orders, promotions, and other business demands.
• Identifying operational bottlenecks and implementing solutions.
• Improving kitchen capacity, productivity, speed, quality, and consistency.
• Ensuring proper use and maintenance of restaurant equipment.
• Partnering with Front of House leadership to create a seamless restaurant operation.
• Leading during high-volume periods and stepping into operational positions when necessary.

Food Quality & Food Safety

Protecting our guests and the Chick-fil-A brand is one of your most important responsibilities.

You will:

• Ensure compliance with Chick-fil-A food safety and quality standards.
• Maintain compliance with Virginia Department of Health requirements.
• Lead food safety systems, inspections, and corrective action plans.
• Ensure proper chicken handling, preparation, cooking, holding, and rotation procedures.
• Maintain temperature, labeling, FIFO, thawing, storage, and sanitation standards.
• Coach Team Members and leaders on food safety expectations.
• Maintain a culture where food safety is everyone’s responsibility.
• Identify risks before they become problems and take immediate corrective action when standards are missed.

Financial Stewardship

A Director at Frederick Blvd must understand how operational decisions impact the financial health of the business.

You will help own:

• Food cost
• Inventory management
• Waste reduction
• Productivity
• Labor efficiency
• Ordering and product availability
• Vendor performance
• Equipment stewardship
• Operational profitability

You will use restaurant data to identify opportunities, solve problems, and make sound business decisions.

What Success Looks Like

A successful Back of House Director creates an operation where:

• Guests consistently receive safe, fresh, high-quality food.
• Team Members understand what is expected of them.
• Leaders are actively developing other leaders.
• Shifts are prepared before business arrives.
• Systems work consistently without requiring constant intervention.
• Food cost and waste are well managed.
• Inventory is accurate and product is available when needed.
• The kitchen operates with urgency without sacrificing quality or food safety.
• Front of House and Back of House operate as one team.
• Problems are identified, owned, and solved.
• Standards remain high regardless of who is working.

We are not simply looking for someone who can run a great shift.

We are looking for someone who can build a great Back of House operation.

Who We’re Looking For

Our ideal candidate is someone who:

• Takes ownership and follows through.
• Sets high standards for themselves and others.
• Loves developing people.
• Can balance care for people with accountability for results.
• Remains composed in a high-volume environment.
• Solves problems instead of waiting for someone else to solve them.
• Uses data and observation to make decisions.
• Communicates clearly and directly.
• Is willing to give and receive constructive feedback.
• Can lead through change.
• Builds systems instead of relying on heroics.
• Is humble enough to serve and hungry enough to continue growing.
• Understands that leadership means being responsible for what happens under your leadership.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• 2–5 years of restaurant, hospitality, kitchen, or comparable leadership experience preferred.
• Previous experience managing and developing teams strongly preferred.
• Previous Chick-fil-A experience is valuable but not required.
• Strong verbal and written communication skills.
• Demonstrated ability to coach, delegate, and hold others accountable.
• Ability to analyze problems and implement sustainable solutions.
• Reliable transportation.
• Authorization to work in the United States.
• ServSafe certification preferred.
• Must obtain required City of Portsmouth/Virginia food safety credentials if not already certified.

Scheduling Expectations

This is a full-time leadership position requiring a minimum of approximately 40 hours per week.

Our restaurant operates Monday through Saturday, and Directors must have the flexibility to lead across different dayparts.

Schedules may include a combination of:

• Opening shifts
• Mid shifts
• Closing shifts
• Saturdays
• Holidays when the restaurant is operating

Our restaurant is closed every Sunday.

Director schedules are built around both the needs of the business and the responsibility of developing a strong team that can lead effectively without depending on one person.

What We Offer

• Competitive Director-level compensation
• Sundays off
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• 401(k) with company match
• Free meals while working
• Complimentary uniforms
• Leadership and professional development
• Regular leadership coaching
• Scholarship opportunities
• Tuition assistance
• 100% tuition coverage through Point University Online for eligible Team Members
• Team events and celebrations
• Significant opportunities for increased leadership responsibility and career growth

More Than a Restaurant Job

At Chick-fil-A Frederick Blvd, we want to develop leaders who understand how to lead people, operations, and a business.

Whether your long-term goal is to continue growing with Frederick Blvd, pursue another opportunity within Chick-fil-A, become a Chick-fil-A Owner/Operator, or eventually lead in another organization or industry, our goal is for you to leave better prepared to lead than when you arrived.

You will be developed, challenged, and invested in, and you’ll be expected to do the same for the people you lead.

• If you are ready to own results, develop people, and help build an exceptional Back of House operation, we would love to meet you.

Work schedule

• Weekend availability
• Holidays
• Night shift
• Day shift
• 10 hour shift
• 8 hour shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Employee discount
• Paid training
• Other