Back of House Management

Position Overview

At Chick-fil-A Rock Row, the Back of House (BOH) Leader is responsible for leading kitchen operations with excellence, efficiency, and care. This leader ensures food safety, quality, speed, and team development remain the heartbeat of our restaurant.

The BOH Leader partners with the Operator and Director Team to build a high-performing kitchen culture rooted in accountability, systems thinking, and servant leadership.

Key Responsibilities

Operational Excellence

• Lead all kitchen operations to ensure food is prepared safely, accurately, and efficiently
• Maintain strict adherence to Chick-fil-A food safety and quality standards
• Oversee prep, inventory management, truck ordering, and waste control
• Manage labor productivity and deployment during peak and non-peak hours
• Ensure equipment maintenance and cleanliness standards are consistently met

Food Safety & Compliance

• Champion food safety protocols and ensure compliance with local health regulations
• Train and certify team members in safe food handling practices
• Conduct regular line checks and quality assurance evaluations
• Maintain accurate temperature logs and safety documentation

Team Leadership & Development

• Recruit, train, and coach Back of House Team Members and Kitchen Leaders
• Create clear systems and expectations for speed, accuracy, and teamwork
• Develop future leaders within the kitchen
• Conduct performance conversations and provide ongoing feedback
• Build a culture of ownership, urgency, and pride in execution

Systems & Accountability

• Implement and refine kitchen systems to improve throughput and reduce bottlenecks
• Analyze performance metrics (waste, labor %, ticket times, CEM scores)
• Identify opportunities for operational improvement
• Lead shifts and model calm, decisive leadership under pressure

Qualifications

• 4+ years of restaurant leadership experience (high-volume preferred)
• Strong understanding of kitchen operations and food safety standards
• Ability to lead and motivate a team in a fast-paced environment
• Detail-oriented with strong organizational skills
• Comfortable working mornings, evenings, weekends, and peak business hours
• ServSafe Certification (or willingness to obtain)

What We’re Looking For

• A systems thinker who thrives on structure and execution
• A culture builder who leads with humility and accountability
• Someone who takes ownership and drives results
• A leader who values excellence without sacrificing team morale

Why Chick-fil-A Rock Row?

We are committed to being more than just a restaurant — we are building leaders, serving our community, and pursuing excellence every day. The Back of House Leader plays a critical role in making that vision a reality.

If you are passionate about operational excellence and developing people, we would love to meet you.

Work schedule

• Weekend availability
• Day shift
• 10 hour shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• 401(k)
• Paid training