Back of House Shift Leader

Back of House Shift Leader — Be the Pulse of the Kitchen

At Chick-fil-A Kennewick, we know that great service starts behind the scenes. As a Back of House (BOH) Shift Leader, you’ll guide our kitchen team through each shift with clarity, care, and confidence. You’ll be responsible for leading the team in real time — ensuring top-tier food quality, clean and safe operations, and a positive, encouraging atmosphere. This is a hands-on leadership role for someone ready to coach, support, and keep the kitchen running smoothly If you're looking for a growth-minded team that values leadership and integrity — we’d love to meet you.

What You’ll Be Doing:

Shift Leadership & Team Development

• Lead and supervise the kitchen team throughout each shift.
• Delegate tasks effectively and manage workflow for efficiency.
• Offer real-time coaching, direction, and feedback to help team members succeed.
• Address performance issues with care and professionalism.
• Promote a positive, team-oriented culture where everyone feels valued.
• Identify and encourage future leaders within the team.

Operational Excellence

• Ensure every food item meets Chick-fil-A’s quality and presentation standards.
• Oversee kitchen safety, sanitation, and cleanliness throughout the shift.
• Be hands-on and knowledgeable in all kitchen stations (breading, prep, fryers, dishwashing).
• Support inventory checks and report any supply issues or equipment concerns.
• Collaborate with Front of House Shift Leaders to maintain smooth, timely service.

Guest Experience Support

• Ensure quick, accurate, and safe food preparation during all meal periods.
• Help minimize guest wait times through efficient kitchen operations.
• Support the team in resolving any food-related guest concerns.
• Encourage a sense of purpose and pride in preparing food that brings joy.

Financial Stewardship

• Minimize waste through smart prep levels and portioning.
• Implement efficient practices that maintain quality and speed.
• Identify small improvements that can make a big impact on operations and costs.
• Ensure proper use and maintenance of equipment to prevent unnecessary expenses.

Qualifications & Skills:

• Previous leadership experience in a fast-paced kitchen or quick-service restaurant preferred.
• Strong knowledge of food prep, kitchen flow, and safety standards.
• Clear communicator who can coach, correct, and encourage effectively.
• Dependable, team-first mindset with a passion for helping others succeed.
• Positive, servant-hearted, and calm under pressure.
• Excellent problem-solving and multitasking skills.
• Bilingual (English/Spanish) is a strong plus!

Availability Requirements:

• Must be available to work peak hours, including early mornings, evenings, or Saturdays.
• Flexible scheduling is available, but team needs may vary week to week.

Our Benefits Include:

• Competitive pay
• Scholarship opportunities
• Team parties and outings
• Flexible scheduling
• Closed on Sundays!
• A fun and positive work environment where you can influence others
• Learn directly from an experienced Operator and leadership team
• Intentional growth and development to help you reach your professional goals
• Opportunities for advancement as we grow
• Paid time off
• Health insurance
• Employee discount
• Paid training

At Chick-fil-A Kennewick, we’re building more than just a team — we’re building leaders.

If you’re ready to take the next step in your career and lead with purpose, we invite you to apply today.

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Employee discount
• Paid training