Back of House Shift Leader

About Chick-fil-A City Gate

At Chick-fil-A City Gate, we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Serve – our team, community, and guests with genuine care.
• Develop - ourselves, our teams, and our business for lasting impact.
• Inspire – excellence, growth, and purpose in everything we do.

We’re not just opening a restaurant, we’re building a place where people lead with purpose, grow in excellence, and create remarkable experiences together.

Role Summary

We are looking for a Back of House (BOH) Shift Leader who will help lead our kitchen team with integrity, energy, and a passion for excellence. This role is critical to ensuring that every meal served meets Chick-fil-A’s high standards for quality, accuracy, and speed all while developing and supporting team members.

The BOH Shift Leader oversees kitchen operations during assigned shifts. They ensure food is prepared safely, efficiently, and according to Chick-fil-A standards. This leader directs team members, maintains organization, ensures cleanliness, and helps the kitchen operate smoothly and effectively.

They model servant leadership by supporting their team, solving problems, and maintaining a positive, encouraging atmosphere under pressure.

Key Responsibilities

Operational Leadership

• Lead BOH operations during assigned shifts, ensuring efficiency, quality, and food safety.
• Maintain proper food presentation, portioning, and temperature standards.
• Coordinate kitchen flow to meet speed of service and throughput goals.
• Ensure accurate and timely food preparation for both front counter and drive-thru.
• Oversee opening and closing procedures, ensuring readiness for the next shift.
• Monitor food inventory and communicate needs to leadership.
• Ensure compliance with all Chick-fil-A operational standards and procedures.

Team Development

• Lead, coach, and encourage BOH Team Members to perform at their best.
• Train team members on food safety, equipment usage, and efficiency techniques.
• Promote teamwork, accountability, and a culture of excellence.
• Provide real-time feedback and reinforce positive behaviors.
• Support onboarding and skill development of new hires.

Food Safety & Cleanliness

• Ensure all health, safety, and sanitation standards are upheld.
• Maintain clean and organized kitchen areas, prep stations, and storage spaces.
• Follow all local and Chick-fil-A food safety protocols.
• Oversee daily and weekly cleaning checklists.

Communication & Problem Solving

• Communicate clearly with the Front of House and leadership to ensure seamless operations.
• Address issues calmly and quickly, maintaining a positive tone under pressure.
• Provide timely feedback and report shift performance or concerns to leadership.

Qualifications

• Prior experience in kitchen operations, food preparation, or restaurant leadership.
• Knowledge of food safety practices and kitchen organization.
• Strong communication and teamwork skills.
• Dependable, punctual, and committed to consistent performance.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Physically able to stand for long periods and lift up to 40 lbs.
• Alignment with Chick-fil-A’s mission and values of servant leadership, integrity, and excellence.

Preferred Attributes

• Experience as a Chick-fil-A Team Leader or Shift Leader (or equivalent).
• Calm under pressure with a problem-solving mindset.
• Passion for developing people and maintaining high standards.
• Proactive and detail-oriented leader who leads by example.

Benefits & Perks

• Competitive Pay based on experience and availability.
• Monthly Contribution toward health, dental and vision insurance for full-time employees.
• Free Virtual Health Care Benefit for all team members.
• Paid Time Off  Benefit for Full Time Members 
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Referral Bonus Program for qualified hires.
• Uniforms Provided (two sets for full-time, one set for part-time).
• Closed on Sundays – time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A City Gate, we believe every guest deserves a remarkable experience and every team member deserves an environment where they can grow, feel valued, and make a difference. Join a team that’s passionate about serving with excellence, developing people, and inspiring purpose every day. The Back of House Shift Leader plays a key role in ensuring our team consistently delivers safe, delicious food with excellence and care, while growing as leaders in the process.

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Paid training
• Paid time off