Back of House, Support Associate - Beverly Hills

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.

Description

Responsible for assisting with stocking and receiving functions such as managing directs, transfers, deliveries, customer mail returns and the store's large projects such as jobins/jobouts and store events/remodels.

Summary Statement:

The Sales Support Associate supports the sales floor by executing back of house operational functions. They contribute to the enhancement of the customer experience to improve sales performance and bottom-line profitability.

Responsibilities & Qualifications

Responsibilities & Duties

Executes tasks for daily store operations and support functions, such as:
Inbound merchandise / supply receiving
Outbound merchandise movement
Inventory control
Supports online sales activity via accurate and timely order fulfillment
Supports merchandise price changes

Qualifications

Prior retail experience preferred
High School Diploma, 4-year degree preferred
Excellent oral and written communication skills
Strong attention to detail
Motivated and results-driven - "Win together" mentality
Ability to work autonomously
Excellent customer service skills
Basic proficiency with MS Office Product Suite
Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 35 pounds
Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

Collaborates with cowarkers by exhibiting positivity, resourcefulness, and qualities fo a team player
Effectively communicates both verbally and non-verbally with others - Inspires trust and dependability
Supports daily department operation

Passion for Business

Demonstrates perseverance and resilience when faced with business challenges or opportunities
Understands how individual work contributes to general department and company goals
Prioritizes tasks and uses effective time management practices to meet established deadlines
Completes work in an accurate and organized manner
Seeks out and tries new ideas and solutions developed by others
Completes work in an accurate and organized manner
Seeks out and tries new ideas and solutions developed by others
Exhibits flexibility and remains calm in a changing environment

Passion for Personal Growth

Continuously builds skills and knowledge through training, coaching, and career experiences
Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
Conveys energy and enthusiasm for NMG and personal work
Adapts personal approach in response to diverse situations and people
Responds to unexpected changes in work environment with creativity and resilience
Establishes and upholds high personal standards for individual work and environment
Maintains a customer-centric mentality versus a solely store-centric one

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This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Information

Posting Date: Apr 1, 2024
Overtime Status: Non-exempt
Minimum Pay Range $: 18.00
Maximum Pay Range $: 18.00

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