Back of House Team Leader

The Back of House (BOH) Team Lead is responsible for leading kitchen operations during assigned shifts to ensure food safety, quality, accuracy, and speed of service at Chick-fil-A. This role sets the tone for operational excellence by coaching team members, managing kitchen flow, and upholding brand standards while creating a positive, high-performance work environment.

The BOH Team Lead models leadership through service, accountability, and attention to detail while ensuring an exceptional guest experience through outstanding food execution.

Starting pay: $18 per

Use various leadership models to effectively lead the Back of House Team:

A. 5 Critical Success Factors

1. 
   
2. Leadership
3. Talent 
4. Guest Experience 
5. Sales and Brand Growth 
6. Financial Stewardship

B. SERVE

1. 
   
2. See the Future 
3. Engage and Develop Others 
4. Reinvent Continuously
5. Value Results and Relationships 
6. Embody the Values

C. Performance Expectations Framework (ESRC)

1. 
   
2. Expectations (Clear) 
3. Skills 
4. Resources 
5. Consequences / Celebrations

Work schedule

• 8 hour shift