Back of House Team Leader

Chick-fil-A

Role Description:

The Team Leader supports the Leader on Duty (LOD) by leading through example, coaching, and holding team members accountable to Chick-fil-A’s culture and operational standards. This role ensures effective shift preparation, strong communication, and proactive problem-solving. Leaders in this position drive team success by fostering a positive work environment and maintaining high performance across all areas.

Key Responsibilities

Operational Excellence

• Ensure team members maintain established speed-of-service standards.
• Promote consistency in daily operational systems, particularly in the Back of House (BOH).
• Work collaboratively with the Front of House (FOH) and Delivery to ensure peak performance across all sales channels.
• Monitor and uphold cleanliness, organization, and food safety standards at all times.
• Perform and oversee Daily SAFE Critical and ERQA assessments.
• Coach SAFE standards and ensure BOH team members understand and adhere to Ecosure requirements.
• Following all operational procedures per the Pathway standards.

Leadership & Accountability

• Lead by example, setting the tone for professionalism, work ethic, and a positive attitude.
• Provide clear direction and feedback to team members, ensuring accountability to daily expectations.
• Address and report violations of Chick-fil-A standards and Team Member Handbook policies.
• Act with urgency and accountability, helping to uphold the standard for work ethic and professionalism.
• Encourage and empower team members daily, fostering a culture of motivation and teamwork.

Problem-Solving & Decision-Making

• Proactively identify and address challenges before they impact operations or guest experience.
• Make confident, well-informed decisions under pressure while keeping the team and business needs in mind.
• Handle conflicts effectively by mediating issues between team members and ensuring a respectful resolution.

Benefits of working at Chick-fil-A:

• Flexible Hours - Work schedule can be arranged around your commitments
• Closed Sundays - Enjoy a day off to spend with family and friends
• Work Directly With A Chick-fil-A Operator - Learn important business skills for the future
• Competitive Pay - Earn a competitive paycheck and valuable business and people skills
• Great Place to Work - Be a highly valued part of the Chick-fil-A family with high retention rates

Apply now and be a part of a fun and enthusiastic team that nurtures your skills and offers a rewarding work experience!

Work schedule

• Monday to Friday
• Weekend availability

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid training
• Employee discount