Back Office Coordinator

The Back Office Coordinator is a key role to ensure that patients receive the care they need as well as the administrative duties in the office are completed efficiently and accurately. This role involves a strong attention to detail to ensure quality checks on each patient receiving care has a smooth and enjoyable experience.

Responsibilities

• Manage the patient funnel from procedure order through completion.
• Conduct patient communication, including welcome calls, reminders, follow-ups, and relationship building for all Advanced Case patients.
• Verify insurance coverage, review medical policies, and prepare/submit authorizations to vendors.
• Track authorizations and case progress across multiple vendor portals.
• Ensure all preoperative requirements (labs, MRIs, clearances, psych evals) are completed before procedures.
• Coordinate with vendors, providers, clinics, and external offices regarding Advanced procedures.
• Oversee ASC Advanced case days: maintain a condensed schedule, fill canceled spots, and confirm appointments with patients and vendors.
• Schedule new patient consults for PERM/vendor referrals.
• Manage psych eval communications: send schedules, gather missing information, and upload records.
• Create charts and schedule cases for external providers at ASCs.
• Send weekly case reports to all vendors.
• Handle all cancellations/reschedules and communications with Advanced Case patients.

What About Benefits?

More than just pay, as a member of our team, you will have access to our comprehensive package of benefits that includes:

• Medical, dental, and vision insurance
• Voluntary Life, AD&D, short-term and long-term disability coverage
• 401K retirement program
• Paid time off (PTO)
• Tuition reimbursement
• Employee-only perks and discounts.

Minimum Qualifications

• A High School Diploma or GED with equivalent work experience is required
• EMR experience is preferred
• Knowledge of medical terminology is preferred.
• Proficient written and verbal communication skills
• Strong attention to detail
• Excellent customer service skills
• Strong critical thinking skills
• Able to prioritize tasks and follow supervisor and provider’s instructions
• Works collaboratively with others and is a team player

Physical Requirements

• Requires the effective use of office equipment including, but not limited to, computers, phones, and printers
• Ability to sit at computer terminal for extended periods of time
• Ability to communicate in an active office environment
• Must be able to lift up to 15 pounds at times

About Us

Join our dynamic team at Arizona Pain, a leading integrated pain clinic where collaboration and patient-centric care are at the core of our practice. Since 2015, we have helped thousands of Arizonans significantly reduce their pain through a variety of advanced treatments. Our facilities boast a multi-disciplinary approach, innovatively bringing together physical medicine, med management, and ambulatory surgical techniques to deliver comprehensive pain management solutions. Our diverse team of dedicated professionals is committed to improving our patients' quality of life. When you join our team, you will be part of a community that works together to grow, achieve more, and change lives for the better.

What To Do Next?

We review applications on a first-come, first-served basis. If you want to make a difference, if you want to be part of a team of like-minded people who work together to grow, develop, and change lives, then click the button on this page to apply to this position now.

Arizona Pain is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.