Back Office Gaming Support Specialist German-speaking

Are you a German-speaking gaming enthusiast who enjoys working behind the scenes to make sure players have the best possible experience? We are hiring a Back Office Gaming Support Specialist to join our Sofia team, supporting a leading gaming platform with precision and passion.

In this role you will handle back office tasks related to player accounts, fraud prevention, content review, and operational processes that keep the gaming ecosystem running smoothly. If you understand gaming culture and want to turn that passion into a career, this is your opportunity.

Your responsibilities:

• Process back office gaming support requests accurately and efficiently
• Review accounts, transactions, and in-game activity for compliance
• Liaise with front-line teams to resolve escalated player issues
• Maintain detailed records and produce activity reports
• Uphold platform integrity through consistent policy application

What we are looking for:

• German: C1/C2 level (native or near-native)
• English: working proficiency
• Passion for gaming or solid understanding of online gaming environments
• Detail-oriented with strong analytical and organisational skills
• Available to work on-site in Sofia

What is on offer:

• Gross salary: 1,750 BGN/month
• Welcome bonus: €1,500 (€750 after 3 months + €750 after 6 months, for EU-eligible candidates)
• Work with a globally recognised gaming brand
• Full training and onboarding program
• Engaging, gaming-culture-inspired work environment