Back office- Process Operations Coordinator

AUTO1 Group is Europe’s leading platform for the used car sector. We lead business activities in more than 30 countries worldwide. By connecting buyers and sellers through technology we enable dealers and consumers to trade seamlessly throughout Europe. AUTO1 Group owns business units like AUTO1.com, Autohero.com and wirkaufendeinauto.de.

Your key responsibilities will be handling daily remarketing process, such as:

• Cross-functional Coordination: Liaise regularly with HQ teams such as SOS Remarketing, EQA, Booking Team, Cash Management, Product Team, and local Remarketing teams to ensure seamless operations and resolve issues, but also within the operations team with VAT, import, export, deregistration and other activities.

• Merchant Relationship & Compliance: Collaborate with Account Managers/Key Account Managers (AM/KAMs) on merchant blocking processes for overdue invoices, tracking payment statuses, and facilitating negotiation agreements (extensions, settlement agreements, goodwill, proof of payment). Request Proof of Payment (POP) when needed.

• Special Process Handling: Manage requests for "Special Flow" for merchants, which allows payment before car reception, ensuring all necessary documentation and internal credit checks are performed, often escalating to finance when required. Process requests for VAT deductible proforma purchases, ensuring merchants are approved for pre-invoice payments.

• Transaction Management: Oversee and facilitate the approval process for high-value cars (over 50k EUR) before they go online and after auction, ensuring all required confirmations from Head/Director/VP are obtained.

• Pricing & Status Updates: Process price change requests for cars in various statuses (e.g., Status 15), ensuring adherence to guidelines, proper documentation (invoices, proformas), and relevant approvals based on reasons like contractual margins, BPM, intracommunity deals, or package deals.

• Invoicing & Payments: Support the semi-automated invoicing process for service fees, claim compensations, and additional services, ensuring merchant billing information is accurate in Admin. Assist in managing payment blockers, particularly for cars over 50k EUR

• Proven experience in an operations or process management role, preferably within the automotive or B2B sector.

• Exceptional attention to detail and accuracy in data entry and process execution.

• Strong communication skills, both written and verbal, for effective interaction with internal teams and external merchants.

• Ability to navigate and utilize various internal systems and forms (e.g., Google Sheet/ Excel, Google Forms, web systems, Looker Studio dashboards etc).

• Problem-solving aptitude with the ability to identify issues and follow established resolution paths.

• Ability to work independently and as part of a team in a fast-paced, high-volume environment.

The place of work will be at the headquarters of AUTO1 Albania, Tirana and the shifts provide a total of 40 hours per week, from Monday to Friday.

If you think you are the right candidate please apply by uploading your CV.

Contact: 

355675039121

Email:

[email protected]

Auto 1, informon kandidatet se të dhënat personale të mbledhura përmes portalit të internetit Njoftime.com, per pozicione te lira pune se te dhenat e tyre personale te derguara prej tyre elektronikisht nepermjet CV, do të trajtohen në përputhje me Ligjin 9887, datë 10.03.2008 "Për Mbrojtjen e të Dhënave Personale, i ndryshuar”; Auto 1 do të ruaj në mënyrë konfidenciale dhe nuk do te tranferoje CV e kandidateve qe aplikojne per pozicione te lira tek ndonjë pale e tretë ose të përdorë për ndonjë qëllim tjetër përveç atij te rekrutimit. Te dhenat personale qe perpunohen nga Auto 1 per kategorine e kandidateve per pozicione te lira te punes do te perpunohen vetem per qellimin e perzgjedhjes se punemarreseve. Maksimumi i ruajtjes se ketyre CV eshte 5 dite nga data e marrjes se me mail me CV perkates prane Auto1.