Back Up Head Teller: West Branch

Position Summary:  Via Credit Union is seeking a Back Up Head Teller for the West Branch.  The position reports to the Head Teller and maintains relationships with all departments, interacting with management, staff and members requires special skills in communication, attention to detail, time management, and diplomacy.  Supervises tellers and teller activity in the Head Teller's absence. 

Employment Requirements:  As a financial institution, Via Credit Union requires its employees to successfully pass a comprehensive background check and be in good financial standing as a condition of employment and to remain in such standing. “Good financial standing” means that the employee is current on all payments due to Via Credit Union or any other creditors and is in compliance with all applicable laws relating to financial crimes. 

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Reasonable Accommodations Statement:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Essential Functions:

• Perform all tasks and responsibilities as outlined in the "teller" job description


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  Ensure that all transactions are in compliance with guidelines for our business


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  Manage the vault as is necessary in meeting both the tellers' and the members' needs


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  Provide assistance when necessary


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  Lead by example-exemplify customer service expectations


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  Become familiar with the security system and safety procedures


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  Be conscious of fraudulent or suspicious behavior, and of your surroundings


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  Be certain that all transactions are conducted in compliance with the rules and regulations, which governs financial institutions and Via Credit Union

Teller Responsibilities:

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  Process various types of transactions


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  Manage the cash drawer and balance daily


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  Responsible for processing transactions for miscellaneous items sold by ViaCU


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  Assist members with the balancing of their accounts


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  Learn members’ names; be prepared to ask for identification when necessary


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  Scrutinize ID’s and items presented for deposit or cash in order to determine legitimacy


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  Count bulk coin deposits


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  Assist members in accessing safe deposit boxes


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  Set up term deposits


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  Advise members of overdue accounts or other matters that are in need of attention


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  Process items received through night drop or mail


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  Be alert for messages on the system regarding members and their accounts


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  Scan checks


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  Perform file maintenance as necessary


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  Continually listen to and assess members’ needs


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  Educate and enlighten members as to how Via Credit Union can meet their needs


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  Verify/collect information for check orders


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  Responsible for monitoring fraudulent or suspicious behavior


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  Must ensure all transactions are conducted in compliance with the rules and regulations, which govern our business, particularly the Bank Secrecy Act/Anti-Money Laundering


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  Assist peers and other departments as needed

Skills & Abilities:

Education:  High School Diploma or equivalent

Experience:  Prior back up head teller experience preferred; prior teller experience required; prior ViaCU experience preferred;  must be a good communicator and possess strong leadership skills

Computer Skills: Basic computer skills including Word and Excel 

Certifications & Licenses: 

• Must possess a valid driver's license


• Must be insurable


• Must have reliable transportation

Position Expectations:

• Demonstrate and consistently model the ViaCU brand based on the mission, vision, and values.


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  Demonstrate honesty and integrity and be seen as credible in the workplace.


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  Accept responsibility and be accountable for your actions.


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  Demonstrate ability to take care of the members’ needs while following company procedures.


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  Demonstrate and model strong interpersonal skills, maintain a positive and respective attitude.


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  The ability to formulate sound decisions using the available information.


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  Act as a role model within and outside of the department.


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  Adhere to company policies and procedures, maintain confidentiality, demonstrating the ability to handle sensitive matters.


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  Excellent organizational skills and initiative to improve processes.


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  Communicate regularly with department head about issues.


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  Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.
  

Benefits Summary:

Health, Life & Disability Coverage

• Affordable medical, dental, and vision (employer co-pay)
  
  
  
  • Prescription Drug Plan included in the medical insurance
  
  
  • Employee Assistance Program included in the medical insurance
  
  
  
  


• Flexible Spending Account – Dependent Care


• Flexible Spending Account – Unreimbursed Medical


• Basic Life Insurance (employer paid)


• Voluntary Life & AD&D


• Long Term Disability (employer paid)


• Travel AD&D (employer paid

Paid Time Off

• Vacation


• Sick: 72 hours annually
  
  
  
  • Unused hours rolled over to a Sick Bank
  
  
  
  


• Personal: 16 hours annually


• Free Saturday (after 1 year)


• Holidays: 9 paid holidays


• Community Service Day: Employer paid


• Bereavement Pay

Financial & Retirement Planning

• Competitive Pay


• Annual Performance Reviews


• Incentive Pay: Some positions qualify for incentive pay


• 401(k):
  
  
  
  • Safe Harbor Non-Elective (employer paid)
  
  
  • Elective Deferral: Employee contribution, minimum of 1%
  
  
  • Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation
  
  
  • Discretionary Profit Sharing
  
  
  
  

Physical Demands:

N (Not Applicable)  Activity is not applicable to this position.

O (Occasionally)  Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)  Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)  Position requires this activity more than 66% of the time (5.5+ hrs/day)

Occasionally:  Stand, Reach above Shoulder, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs

Frequently:  Walk, Climb, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs

Constantly:  Sit, Reach Outward, Manually Manipulate, Visual Accuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less

Not Applicable:  Crawl

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members.  The noise level in the work environment is usually moderate.