Backoffice Agent

We are seeking a Backoffice Agent to handle transactional tasks for company clients (end users) with precision and accuracy. This role requires high responsibility, strong time management abilities, and the ability to work efficiently in a fast-paced environment.

Processing client’s withdrawal request within agreed timeline and processes

• Perform financial related actions in Clients accounts within agreed timeline:

o Withdrawals

o Deposits

o Bonus

o Internal transfers

o Adjustments (debit, credit, payments)

• Manage Ava’s customer facing team’s inquiries tickets relating to client financial actions

• Follow the BackOffice team procedures, protocols, company regulations and best practices.

• Meet personal/team qualitative and quantitative KPI targets

• Bring new hires in the team up to speed (according to TL directions)

• Able to work 4 days/shifts a week (3-4 hours) , between extended business hours (9:00 – 13:00) Monday through Friday (Friday a must).

• Knowledge of financial systems/processors (Credit card / Banks, etc.) - advantage

• Banking or financial services experience, banks deposits and withdrawals processing. strong advantage

• Excellent organizational and time management skills

• Proficiency in Microsoft Office – a must

• Proven track record of demonstrating exceptional attention to detail and precision in previous roles

• Strong analytical skills, with the ability to identify errors or inconsistencies in data and documentation

• Excellent organizational skills, capable of managing multiple tasks and deadlines simultaneously

• Keen eye for detail, with the ability to spot even the smallest inaccuracies or deviations

• Proficient in utilizing relevant tools, software, or systems to support precise work

• Ability to communicate effectively and collaborate with cross-functional teams to ensure precise outcome