Back-Office Support Specialist

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

About your next great opportunity:



Looking for a flexible, behind-the-scenes role? Join our team and enjoy 24/7 shift options, no calls to answer. It's the perfect job for those who love working in the back office, with all the flexibility and support you need! Join a leader in the GameTech industry and help maintain a secure and welcoming platform for players by addressing disruptive activities.

Join us in our cozy Sofia office where ideas flow and teamwork thrives!

To make sure our customers have an awesome experience, you'll be the mastermind behind:

• Reviewing customer documents to verify their identities.
• Evaluating risks associated with customer profiles and financial transactions.
• Monitoring ongoing transactions, including withdrawals, for unusual activity.
• Reporting suspicious transactions according to the escalation guidelines.
• Keeping precise and comprehensive records of document verification processes and customer data.
• Handling and sharing sensitive information securely and appropriately.

Here's what you will need in your toolkit:

• Minimum Language requirements: English (B2);
• 6 Months+ Relevant working experience in a back-office role will be considered an advantage;
• Attention to detail;
• Proactive and Customer-centric;
• Basic computer skills & MS Office / Google Suite proficiency;

What we offer:

• Long-term job security with a permanent contract.
• Additional health and life insurance coverage.
• Generous annual leave
• Food vouchers and paid breaks.
• Competitive salary and clear career progression.
• Cozy office in Sofia
• World-class on-the-job training.

All your information will be kept confidential according to EEO guidelines.