Baggage Service Agent

Meet and Greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine the service needs of customers, assisting with baggage issues, including lost, damaged, and pilfered luggage

Qualification:

• Customer Service experience preferred


• Make baggage arrival announcement when customers arrive in the claim area, providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later-arriving bag information.


• Initiates files for lost, damaged, and pilfered baggage and handles irregularities associated with the internal baggage process.


• Monitors damage claims and makes settlements


• Must be able to lift 70lbs or more


• Coordinate the return of lost and/or damaged luggage to customers. prepare bag delivery orders and arrange for delivery services or other available means,


• Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time.


• Be able to maintain customer service professionalism while under pressure and stressful environment 

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 50 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law