Ballast Hospitality [Charleston, SC] | EVENT & SERVICE MANAGER

JOB DETAILS – EVENT & SERVICE MANAGER  

OUR EXCITING WORK ENVIRONMENT

Ballast Hospitality is a Hospitality Management Company with a core business focused on developing innovative and highly conceptualized food and beverage concepts. Founded in 2015, Ballast Hospitality currently operates in Charleston, SC, and the US Virgin Islands.

In recent years, Ballast Hospitality has been recognized as an industry leader with a foundation built upon unparalleled customer service standards, setting and exceeding industry standards within the hospitality and foodservice industries, hiring the industry’s best front-line talent, implementing successful programs, and processes, and delivering impressive guest satisfaction with ease. Ballast Hospitality currently employs/contracts/manage 110-125 individuals between our South Carolina and US Virgin Islands operations. We believe in a safe and vaccinated workplace. 

THE OPPORTUNITY

The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists to get the job done, is extremely organized, and goes above and beyond to ensure events at The Longboard [Sullivan’s Island], The Longboard [St. John], The Longboard [St. Thomas], and The Easterly [St. Thomas] are a success.

The Event Manager is the main point of contact and primary representative for all events affiliated with Ballast Hospitality and Ballast Hospitality concepts. Communication among concept managers, chefs, clients, guests, vendors, and planners is a defining characteristic of this position. The Event Manager will handle the management of all proposals, menus, staffing needs, and on-site event coordination (when needed).

The Event Manager will be based our of our location at The Longboard [Sullivan's Island].   Candidate will participate in daily operations as a service manager at the restaurant during non event duties. 

RESPONSIBILITIES

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  First point of contact for all events


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  Handles pre-event coordination, including responding to phone and email requests for event information, pricing, creating event proposals, and following up with potential clients


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  Works closely with the General Managers and Executive Chefs in the marketing, planning, and execution of events


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  Meeting with potential clients to discuss event plans


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  Preparing event contracts, proposals, and post-event invoices


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  Communicates with concept managers, chefs, clients, vendors, coordinators, pr team, marketing department, and guests to deliver contracted services as agreed upon


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  Operate onsite and offsite events to the specifications outlined by the client and with the professionalism and customer service standards mandated by Ballast Hospitality


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  Effectively and efficiently direct, manage, and lead a group of Ballast Hospitality staff to successfully operate onsite and offsite events


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  Maintaining a visible working presence and serving as client point-of-contact during events, when applicable


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  Utilize systems to communicate efficiently, create product lists, and inventory pull sheets


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  Create Run of Show for events and distribute to all involved


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  Assist with set up when needed


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  Demonstrate integrity in all areas, both personal and professional


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  Instill trust and dependability among the staff, always working with a team mindset and from a place of respect


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  Ensure that all financial and personnel administrative duties are completed accurately, on time, and in accordance with company policies and procedures


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  Ensure proper safety procedures are in place to provide a safe working and guest environment, and to reduce the risk of injury and accidents. Report employee or guest accidents promptly to Ballast Hospitality


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  Enforce sanitary practices for food handling, general cleanliness, and maintenance of events to ensure compliance with operational standards, health department regulations, and all federal/state/local laws. Always follow and enforce company policies and procedures


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  Ensure consistent, high-quality service and food preparation. Adhere to company standards and brand identity


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  Perform other duties and responsibilities as required or requested

QUALIFICATIONS

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  Self-discipline, initiative, leadership ability, and outgoing nature


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  Exceptional communication skills


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  Strong knowledge of food and beverage is a must


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  Attention to detail and ability to multitask and delegate


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  Strong computer skills, eye for design


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  Minimum 4 - 6 years of experience in a supervisory position for a full-service, high volume, restaurant, and event management experience is a must.


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  Ability to work flexible hours, including nights, weekends, and holidays as needed.


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  Ability to travel to the USVI as needed for events.

WHO WE ARE

We believe in living our values, some of which are:

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  Without integrity, all else fails.


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  We believe in the ongoing training and development of our staff, and see it as a worthy investment in the future of the company.


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  Without creativity, there is no innovation.


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  We believe that only a happy and professional staff can give the level of personal service we demand.


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  We believe in providing legendary service – the unique and powerful sort of personal care and attention that our guests tell stories about.


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  We expect to work hard, exude professionalism, and have fun in the workplace - simultaneously.

COMPENSATION AND BENEFITS

We offer competitive pay and a comprehensive benefits package. We encourage our employees to grow and learn and offer many opportunities for personal and career development.

EQUAL OPPORTUNITY EMPLOYER

Ballast Hospitality is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.