Bank Operations Processor

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

This position plays a vital role in the organizational effectiveness of First Horizon Bank, providing administrative support to all financial centers to ensure a smooth and efficient operational process.

Responsibilities:

• Assists with questions and issues about products, services, discrepancies, and customer information files.


• Ensures customer records are correct.


• Ensures cases are resolved properly.


• Supports the Branches, Back Office, with any DDA CDA or IRA related Questions.


• We verify and process all Signature Cards, Business Documents and Legal Documents from the Branches and Back Office.


• We maintenance two Department mailboxes daily

Requirements:

• High School diploma or equivalent, college degree preferred or an equivalent combination of experience and education/training.


• Relevant experience preferred but not required.


• Experience with Microsoft Word, Excel, and Outlook


• Experience with a 10-key calculator or number pad.


• Strong teamwork and customer service skills


• Ability to work under pressure and time constraints.


• Precise hand/eye coordination


• Basic keyboarding/typing skills.


• Excellent communication skills


• Problem solving skills.

Hours:  

• Monday - Friday / 9:00 AM - 5:00 PM

About Us:       

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.       

Benefit Highlights:       

• Medical with wellness incentives, dental, and vision 


• HSA with company match 


• Maternity and parental leave 


• Tuition reimbursement 


• Mentor program 


• 401(k) with 6% match 


• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:        

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.       

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