Banking Center Manager

Description

GENERAL PURPOSE: The job's primary purpose and/or contribution to the department or organization.

Each individual at Kleberg Bank must be committed to the Service Standards of Excellence, to individual responsibility for professionalism with words, actions and appearances, and to the financial performance of the Bank. It is the responsibility of each Team Member to be proactive, to maintain a positive attitude and to recognize that each of us is 100% responsible for our own personal attitude, as well as the attitude of those around us, and to practice consistently the Kleberg Bank values of Integrity, Soundness, Focus, Stewardship, Empathy and Enlightened through excellent service. 

Provides technical and operational support and leadership to Banking Center Operations staff ensuring the highest level of customer service. Responsible for the overall coordination of operational activities that includes managing, developing, recommending, and formulating Banking Center policies and procedures. Provides administrative support in the areas of bank compliance and regulations. Works with Teller Supervisors and Sales and Service Manager to ensure compliance with policies and procedures. Leads, manages, and coaches team members with respect to quality assurance and “Best in Class” service.  

RESPONSIBILITIES: The job’s essential or most important functions and responsibilities. Included are all-important aspects of the job – whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals.  

Personnel Development

1. Evaluates career potential and development needs; provides opportunities (e.g. training, special assignments, transfers) for team members to develop skills and knowledge related to current and future jobs; set objectives with team member to meet performance goals.
2. Provides guidance and oversees the operational processes and efficiencies of all banking centers.
3. Responsible for management of all compliance and regulatory audits, including responses and action items to the audit committee.
4. Conducts self-audits to ensure compliance throughout the bank.
5. Implements new procedures which may be required due to changes in the law and/or regulatory environment.
6. Research, report, and correct any quality issues with customer service and/or day to day operations.
7. Plan, organize, and control the management of all Bank Operations group in each of the markets the Bank serves. This includes compliance, risk management, scheduling, and operations functions. 
8. Take a leadership role with Teller Supervisors to help coach and evaluate performance of team members. 
9. Demonstrate the ability to learn various operational functions, following established policies and procedures.
10. Responsible for leading all Teller Operations Group interviews; assesses applicants and matches them to the job requirements; selects the best candidate; determines location that is best fit for applicant; delegates’ responsibility and authority effectively.
11. Presents positive business-like image; builds trust; develops productive and cooperative teamwork; facilitates group decision making; involves all who are effected in action planning for change.      
12. Establishes effective working relationships with customers and gains their respect and loyalty; is market oriented, sensitive and responsive to customer needs and priorities; identifies and takes appropriate action on customer needs.
13. Understands new information and complex ideas quickly and without confusion; appropriately applies theories and abstract thinking to practical, concrete solutions.
14. Uses a wide variety of probing techniques to gather information for both customers and employees; asks applicable questions to clarify communicated information.
15. Other duties as assigned

PERFORMANCE COMPETENCIES:

The performance competencies section identifies the special abilities required to perform efficiently in the position.

1. Sets and maintains high performance standards. 
2. Interacts with people effectively. Able and willing to share and receive information.
3. Pays close attention to detail, accuracy and completeness. 
4. Uses sound judgment to make good decisions based on information gathered and analyzed.
5. Generates ideas for improvement, takes advantage of opportunities, and suggests innovations.
6. Maintains high level of productivity and self-direction.
7. Adapts to changing work environments, work priorities and organizational needs.

Requirements

EDUCATION and/or EXPERIENCE:

Required: College Degree and/or minimum of 7 years related experience and/or training in banking or related industry. Must be competent and knowledgeable in bank branch operations policies and procedures.

Preferred: College degree and 10 years management in Banking or related industry.  

Work related experience should consist of an in-depth background in a financial institution in administration, compliance, security, center operations management, bank operations, and bank supervision.

LANGUAGE SKILLS:

Ability to effectively present information and respond to questions from management.

Preferred: Fluent in Spanish and English

AAP/EEO Statement

Kleberg Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.