Banking Center Manager I

ABOUT US

Coastal Community Bank is a leader in Banking with strong Financial infrastructure leading Banking as a Service (BaaS) and Fintech strategies. The people at Coastal not only help people with their personal banking; they help businesses with banking technology integration that leads to business growth, flexible financing, and unimagined potential. We think and work like entrepreneurs, always moving and constantly improving. We are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

OVERVIEW

The Banking Center Manager will maintain a high level of customer service and sales activities in the branch team to grow deposit base, increase market share and profitability. You will act as the day-to-day manager on site. Assist in the development of the branch sales and marketing plan. Assist in coaching and leading the branch team to success in meeting sales goals and objectives. Assist in meeting or exceeding established deposit goals, which include both business and consumer clients. Ensure individual sales activities are performed and goals are obtained as assigned by the management. Understand and model CCB’s core values and expert level of customer service to assist our customers in meeting their financial goals. 

RESPONSIBILITIES TO INCLUDE

• Call on and build relationships with local individuals and companies to generate business to help meet bank and branch goals. 
• Oversee all operations of the branch to attain internal performance objectives for the branch, including deposits, loan goals and quality of branch audits.  
• Takes a leadership role in policy and procedural requirements to ensure operational, regulatory and security compliance. 
• Partner with the bank’s line of business partners on joint calls with RMs, Treasury Management, Merchant Services, and Investment Representative 
• Deepen and maintain existing customer relationships and train or coach other staff to do the same 
• Maintain an organized system for tracking and following up on customer needs 
• Facilitate an environment of successful teamwork by providing effective coaching and vision for branch staff.  
• Represent the Bank to the community through excellent customer relations and community involvement. 
• Facilitate depository services, commercial loans and other ancillary services for clients as needed 
• Provides onsite leadership, motivation, and direction for branch staff. 
• Oversee interviewing, hiring, and training new employees; planning, assigning, and directing work flow; rewarding, coaching and counseling employees; addressing complaints and resolving problems. 
• Oversee the performance evaluation process and recommend salary adjustments to Senior Management. 
• Compliance with all regulatory requirements 
• Other duties may be assigned 

QUALIFICATIONS 

• Demonstrated ability to work within and develop a team environment 
• Strong analytical skills necessary to evaluate credit requests, prepare budgets and determine trends in a given marketplace. 
• Excellent interpersonal, verbal, and written communications skills 
• Ability to resolve complex problems with minimal guidance 
• Ability to manage multiple tasks/projects and deadlines simultaneously 
• Ability to proactively solicit new business 
• Ability to effectively present information and respond to questions from senior management, customers and employees. 
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule from.  
• Thorough knowledge of spreadsheet software, word processing software, and internet use. 
• Experience supervising a sales team. 
• Have the physical ability to make outbound calls in the market  
• Some commercial lending experience 
• Experience coaching employees on performance and career path 

EDUCATION/EXPERIENCE

• Degree from four-year College or university; or  
• Three to five years related experience and/or training; or equivalent combination of education and experience.   

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.

BENEFITS WE OFFER

We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Check out our benefits on our careers site! Our offerings include:

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.
• Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.
• Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.
• Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.
• Long-Term (LTD)/Short-Term Disability (STD): Income protection in the event of a long-term illness or injury.
• Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.
• 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.
• Paid Time Off: Generous vacation and sick leave policies to support your time away from work.
• Holidays: Enjoy 11 paid holidays throughout the year.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must:

• Can sit for extended periods of time.
• Can stand for extended periods of time.
• Can perform repetitive finger, hand, and arm movement.
• Can use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. 
• Able to view and read computer screens for extended periods.
• Can occasionally stoop, kneel, crouch, or crawl.
• Can occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.