Banking - Operations Clerk - Exception Items

Description

United Security Bank seeks an experienced full-time Operations Clerk/Exception Items in our Data Processing Department.

The Operations Clerk will perform a variety of operational duties, including assisting customers by answering the banks customer service calls via phone and the live chat option, perform a variety of duties such as; processing the daily exception item transactions, ACH and check adjustments, reclamations,   subpoenas, ODP reviews and processes, research, assist in statement mailings,   single ACH processing, monthly certifications, branch service calls and a variety of transaction processing. 

Duties

1. Answer incoming customer calls and live chats as needed.

2. Process non-posted transactions, overdrafts, and stop payments.

3. Dormant account processing 

4. Process customer reclamations.

5. Subpoenas

6. Process daily transactions on the Bank's Item Entry System.

7. Overdraft Protection/Fresh Start processing

8. Transaction Research

9. Perform monthly/Quarterly certifications.

10. Other duties as assigned related to Data Processing/Operations.

Requirements

· Minimum 2 years of back office (customer service, debit card processing, exception item processing, and/or wire or processing)    banking experience. Previous exception item processing experience is strongly preferred.

· High School Diploma or GED

· Proficiency in Microsoft Word and Excel

· Self-Starter, excellent attendance record. 

· Detail-oriented, strong analytical skills.

· Proficient in data entry, 10-key.

· Well-developed written and verbal communication skills in a clear, concise, courteous, and professional manner.

· Demonstrated sound judgment in decisions regarding day-to-day job functions and customer problem resolution.

· Strong sense of urgency, ability to work under pressure.

Benefits

Medical

Dental 

Vision

Life

Section 125 Flexible Spending Account

401K

United Security Bank is an Anti-Discrimination Equal Opportunity Employer, who fully and actively supports equal access for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or protected veteran status.

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