Banking Operations Governance Team Lead

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

We are looking for a Banking Operations Governance Team Lead to build and lead a brand new team focused on banking operations governance at our Tallinn office! This role is a unique opportunity to join one of the fastest growing companies in Europe, establish a critical new function, and help millions more potential customers save money by using Wise.

As a Banking Operations Governance Team Lead, you will be founding and leading a new team designed to strengthen and standardize governance across our banking partnerships. As Wise continues to scale, this new team will enhance our operational excellence by building robust governance frameworks and executing the operational tasks that ensure consistent standards across all banking operations. You'll be a strong people leader with a strategic mindset that enables you to drive operational excellence and establish best practices from the ground up.

In this role, you'll advance our mission by establishing a new governance function. You will:

• Build and lead a new governance team from the ground up, recruiting and developing specialists in Banking Operations Governance while supporting their growth paths and ensuring consistent performance standards across the team;
• Act as the first level escalation point for the team as well as stakeholders in the organization, providing guidance and resolution for complex operational matters;
• Monitor and report against team performance metrics while managing team resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage;
• Ensure team readiness to handle unexpected situations and guarantee process documentation and improvement within your area;
• Design and implement comprehensive governance frameworks that establish standardized processes for banking operations, create formal SLAs and review procedures, implement proactive monitoring systems to prevent operational gaps, and develop documentation standards that ensure regulatory compliance and eliminate inefficiencies;
• Establish robust financial and access controls by implementing accurate partner access management and signatory controls, developing comprehensive fee reconciliation processes to prevent missed charges;
• Drive strategic partnership management by collaborating with the Banking Relationships team to establish relationship management standards and partner contact protocols, contribute to comprehensive due diligence processes, bank account creation and partner onboarding, and support ongoing partner health assessments to ensure banking partnerships remain viable and compliant;
• Manage key stakeholder relationships by actively collaborating with internal teams, product, engineering, and external banking partners to implement governance frameworks, resolve complex escalated issues, maintain operational integrity, and drive continuous improvements in banking operations.

This role will give you the opportunity to:

• Make an Impact - You'll build something new from scratch! Create governance frameworks that will protect our customers and streamline operations, while driving us towards Mission Zero! 🚀
• Challenge Yourself - You'll be pioneering a new function within Wise, building teams and processes that don't exist yet. You get the chance to shape the future of banking operations governance and learn what you're capable of when given the right tools and freedom to innovate! 💪
• Inspire Teams - You'll fuel this revolution by building and leading a team that ensures operational excellence across our banking partnerships, using your expertise to solve complex challenges! 💫

• You're placed in Tallinn, Estonia, and have a right to work here (we won't be able to support with relocation nor visas for this role)
• You've 2+ years of leadership experience, with bonus points for experience building teams from scratch;
• You're able to  to design and implement standardized processes and frameworks;
• You're experienced with regulatory requirements and compliance assurance;
• You can multi-task and take responsibility in challenging situations, especially in ambiguous or new environments;
• You're able to build and maintain good working relationships with key stakeholders internally and externally, including banking partners;
• You've excellent presentation skills to support internal and external projects;
• You've strong analytical skills with experience setting and monitoring performance metrics and KPIs;
• You've a proven track record of taking individual ownership and building something new, as well as being a great team-player and people leader;
• You've excellent people and interpersonal communication skills;
• You're comfortable with feedback and being part of a team where ideas are shared and openness is valued;
• Your experience with documentation and process standardisation is highly valued.
  
   

If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume and cover letter in English by 2nd of July EOD.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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