Banking Systems Application Manager

As a Banking Systems Application Manager, you will be responsible for managing key banking applications including the development, configuration and implementation of digital products/systems. This role involves both self-production tasks and the management of a team of System Application Analysts. You will work closely with various stakeholders, including business lines, operations, IT, and other cross-functional teams, to drive the creation and deployment of innovative solutions that enhance business value, internal and external client experience and operational efficiency.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Principal Responsibilities:

• Management of key banking applications, including but not limited to Deposit and Loan Core operating system, item processing systems, treasury management applications (including online banking, remote deposit, positive pay) and other banking systems.
• Partner with business lines to determine their needs and identify, recommend, and configure solutions to improve processes and functionality related to internal applications
• Develop and write business and functional requirements for application changes
• Maintain comprehensive documentation of system configurations, procedures, and changes.
• Manage, setup, configure the system along with documenting specific application configurations and business-as-usual (BAU) system changes
• Organize and oversee team testing methodology for test scripts and ensure comprehensive full-cycle testing
• Identify risks to the bank and its customers, and work with business partners to mitigate and eliminate these risks
• Assist in defining product vision, roadmap, and growth opportunities, and communicate with stakeholders throughout the project
• Create process documentation, project content, and inputs into project deliverables, assist with training for end-users and provide ongoing support for the banking systems
• Advocate for and socialize project deliverables with key stakeholders
• Support planning and facilitation of business working sessions, resulting in changes to the product backlog
• Participate, facilitate, or lead multiple aspects of technology and process delivery, including analysis, requirements, design, testing, training, release management, and support
• Conduct working sessions with extended field team members and subject matter experts to address gaps and open items in product creation
• Perform user testing sessions and recommend product improvements
• Facilitate proof-of-concept and pilot activities to validate solutions and benefits
• Align business and IT stakeholders on product functions and objectives through clear and concise communication
• Conduct regular performance evaluations to assess individual and team achievements, provide constructive feedback, and identify areas for improvement to enhance overall productivity.
• Oversee and coordinate team responsibilities to ensure efficient workflow and achievement of project goals.

• Bachelor's degree in Business, Information Technology, or a related field.
• Proficiency in data migration, data cleansing, and data integration techniques.
• Proven experience as a Business Systems Administrator or similar role in the banking industry.
• Strong understanding of banking regulations, compliance, banking operations and digital product development.
• Excellent analytical, problem-solving, project management skills, with the ability to troubleshoot complex technical issues.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Proficiency in business analysis tools and methodologies.
• Ability to take initiative and prioritize tasks; good time-management, problem-prevention, problem-solving, and analytical skills.
• Preferred experience with FISERV banking solutions, FISERV DNA Core, Commercial Center, SCO.
• Recommended experience with banking acquisitions, data mapping and system integration.

EEO Statement: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.