Banquet Captain

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

A Banquet Captain is responsible for being the personal representative of the management to the guests. It is their responsibility to greet the guest on arrival and creates an atmosphere of good will; maintain constant contact with the host; to ensure the high standards of service as set by management; and to extend every effort to make the assigned party a complete success.

Duties & Responsibilities:

• Adhering to all division and local standard policies and procedures
• Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction
• Maintaining a cooperative team-like attitude in working with supervisors and fellow associates
• To receive function assignments and discuss any last minute changes with maître d.
• To coordinate the performance of all banquet associates
• To coordinate all as per of meeting room and function set ups service and breakdown
• To maintain constant contact with the banquet chef, to ensure conclusion between food production and food service
• To inspect all public areas (foyer, assembly areas, restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management
• To introduce one’s self to the guest on one’s station and project a warm cheerful, enthusiastic desire to be of service
• Perform all other reasonable tasks as requested by management
• To achieve accident prevention goals

Requirements

Qualifications:

• Diploma or Degree in Hotel Management preferred
• 1-2 years hotel experience
• 2+ years banquet experience
• Guest satisfaction awareness

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.