Banquet Captain

Description

ESSENTIAL JOB FUNCTIONS:

• Attend weekly BEO Meetings.
• Lead and supervise banquet staff during events to ensure seamless service and guest      satisfaction.
• Coordinate with event planners, Sales Manager and the Food & Beverage Director to      ensure accurate and timely event setup.
• Coordinate with Executive Chef and Banquet Sous Chef to ensure timely service.
• Conduct pre-event meetings to communicate event details and expectations to staff.
• Oversee table settings, buffet setups, and other banquet arrangements according to event      specifications.
• Ensure staff adhere to quality and safety standards throughout service.
• Address guest concerns promptly and professionally.
• Monitor inventory levels of banquet supplies and equipment, and report needs to      management.
• Maintain a clean, organized, and efficient work environment.
• Provide training and support to new banquet team members as needed.
• Maintain detailed knowledge of all menu items as noted by chef.
• Anticipate guest needs, respond efficiently and appropriately to guest requests, and      provide exceptional service at all times.
• Provide service to guests in a timely, professional and friendly manner.
• Monitor and control guest alcohol consumption.
• Adhere to beverage recipe definitions, portions, sizes and presentation at all      times.
• Adhere to all food safety and liquor laws.
• Knowledge of proper radio etiquette. Carry a      radio at all times.
• Ensure inventory is secure, appropriately stocked, and handled property.
• Observe proper cleaning procedures and maintain an impeccably clean and orderly service      area.
• Ensure proper set-up and maintenance of all service stations and tables.
• Ensure all silverware, glasses and plates are polished and set according to      standards.
• Assist with clearing tables as needed.
• Communicate with co-workers and manager to ensure efficient customer service
• Be knowledgeable of Granby Ranch operations, events and other information      about local attractions guests may inquire about.
• Adhere to all safety requirements at all times.
• Assist with dining room cleaning and sanitization including tables, chairs, floors,      bar.
• Act as a positive, professional role model, adhering to the company’s hospitality      standards.
• Maintain an exceptional level of guest service in all interaction with guests, fellow      employees, and management.
• Assist and support other departments for races, events and operations on high volume      days.
• Other duties as assigned.

Requirements

SKILLS, KNOWLEDGE, AND ABILITIES:

• Using logic and reasoning to identify the strengths and weaknesses of alternative      solutions, conclusions or approaches to problems.
• Anticipating guests needs.
• Speak, read, write in English fluently.
• Computer proficient, including knowledge of CRM software, ie. TripleSeat, 

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

· Must be at least 21 years old and have an up-to-date T.I.P.S. (or equivalent) Certification

· High School diploma or equivalent preferred

· Previous banquet or event management experience preferred

· Strong leadership and communication skills

· Must have a valid driver’s license

 PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

· Must be able to lift up to 50lbs.

· Outdoor tent service may be required

· Ability to work in a fast-paced environment and manage multiple events simultaneously.

· Detail-oriented with a focus on quality service.

· Flexible schedule, including evenings, late-nights, early mornings, weekends, and holidays.

· Ability to stand for extended periods and lift up to 50 pounds.

· Able to work 12-14 hours consecutively