Banquet Captain

AM Banquet Captain 

The Banquet Department at the Jupiter Beach Resort and Spa is looking for quality, experienced and knowledgeable applicants with strong food and beverage and customer service backgrounds to greet guests, set up/breakdown banquet space, serve food & beverage items and supervise banquet staff from event start to finish.

Duties and responsibilities

• Supervise the Banquet staff.  Communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. 


• Responsible for function set up and break down in event space. Ensure cleanliness of linen, silverware, glassware and public areas prior to the function.


• Supervise set-up, food and beverage preparation and assist in service of event to ensure compliance with Banquet Event Orders (BEOs) and catering procedures.  Ensure optimal level of service, quality and hospitality.


• Conduct banquet pre-function meeting and explain function particulars including guest and hotel expectations.


• Maintain contact with kitchen staff to ensure effective communication between food production and food service.


• Attend weekly BEO meetings with the hotel’s catering staff.


• Maintain cleanliness of banquet storage areas and keep track of banquet inventory


• Once banquet is complete, reset room according to specifications to ensure readiness for the next business day or function.


• Perform any other job related duties as assigned.


• Maintain a clean work area


• Required to be able to work varying schedules from time to time. 


• Arrive in assigned work area on time in full, clean pressed assigned uniform for scheduled shift.


• Perform and complete any and all assigned tasks by management.


• Be totally familiar with hotel operations/locations and be able to direct guest and answer guest questions of general facility.

Qualifications

• Reliable and responsible


• Must be able to work well with others in a positive environment


• Able to stand for long periods of time, sometimes up to 8-12 hours


• Need to have flexibility to work a pop up event at a minimum of 24 hours’ notice


• Must have at least 1 year of banquet serving experience


• Must have own transportation and be able to pass background check


• Communicate in English in a clear, concise pleasant and sincere manner


• Understand requests and correctly, creatively and expediently carry them out


• Be out going, friendly and patient


• Handle multiple requests with poise, accuracy and timeliness


• Use good judgment at all times


• Must have a passion for service and the ability to think ahead of guests needs


• Have basic computer knowledge


• Hard working, efficient, effective, team player, great attitude, loves to work with people

Working conditions

• Work long hours when necessary and flexible with schedule. Be able to work weekends, nights, holidays as necessary

Physical requirements

• Stand, sit, walk for extend hours, Lift carry and push up to fifty plus pounds