Banquet Captain

Purpose: The banquet captain will assist with overseeing the execution of events. The banquet captain will assist with overseeing the service during banquets, weddings, and other events, ensuring exceptional guest experiences, and maintain the highest standards of service.  Your attention to detail and ability to work efficiently will ensure that each event runs smoothly, exceeds the needs and expectations of, and creates lasting memories for our guests.

JOB SUMMARY:   

• Perform setup, service, and breakdown of banquet events including arranging chairs, linens, and décor. Ensure the venue is cleaned and reset for the next event.


• Ensure the proper table settings, lighting, and audio/visual equipment are in place prior to the event.


• Work side by side with the front of the house team, including servers, bartenders, and other banquet staff.


• Liaise with kitchen to ensure the food is served timely and as per the client’s specifications.


• Meet with VIP clients and event planners before the event to discuss details of how the event should be serviced.


• Address any client requests or special needs before and during each event.


• Assist the Director of Food & Beverage with maintaining the timing and flow of each event to ensure all runs are running according to schedule.


• Ensure the highest level of service is maintained during all events.


• Report on any food and beverage items that don’t meet the venue’s quality standard to the Director of Food and Beverage.


• Resolve any issues or concerns that arise during the event and pass them on to the Director of Food & Beverage if it cannot be resolved in the moment


• Work with the team to ensure banquet supplies (e.g., tableware, napkins, glasses, etc.) are available and stocked.


• Monitor usage and report any inventory shortages to the Director of Food & Beverage.


• Demonstrate a team-focused attitude and encourage collaboration.


• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.


• Attend meetings and training sessions as required.


• Tears down and sets-up meeting and event rooms. This may include stripping the room of all its furniture and resetting the room per the specifications outline in the BEO (Banquet Event Order). 


• Properly cares for, moves, and stores equipment, such as tables, risers, dance floors, lecterns, and room supplies, such as linen, pads, pens/pencils, etc.


• Provide excellent customer service to clients during functions as needed.


• Participates with banquet servers, banquet bartenders, banquet captains, Director of Food & Beverage and any pertinent company employees in producing a smooth and efficiently run operation that meets the highest standards of customer service.


• Adhere to all health, safety, and sanitation guidelines and regulations.


• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.


• Adhere to health and safety protocols and cleanliness standards, including but not limited to alcohol service laws and food handling practices.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain standing for up to 8 hours


• Ability to move up and down stairs regularly


• Ability to move quickly based on guest needs


• Ability to regularly move and lift up to 75 lbs. and occasionally up to 100 lbs. This may involve navigating crowded spaces. 


• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift


• Ability to bend, kneel, or crawl


• Ability to visibly survey property areas clearly


• Ability to communicate and exchange information effectively, often in a public/group setting


• Ability to read, write, speak, and understand English


• Ability to complete a satisfactory background check


• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner


• Ability to work flexible hours based on business needs including midweek and weekend days

TECHNOLOGY AND EQUIPMENT USED:

• Computer


• Microsoft Office (Outlook/Word/Excel)


• Time Clock


• Radio/Walkies


• Basic Cleaning Chemicals & Tools (mop/bucket, broom/dust pan, vacuum, sanitizers and rags)

WORKING ENVIRONMENT:

• Work will primarily take place in a hotel resort and restaurant environment, in both guest-facing and employee back of house areas.


• Some exterior work with exposure to extreme temperatures and weather conditions.


• Group and solo work.


• Exposure to various hazardous chemicals, to be used only as instructed.

KEY SKILLS & EXPERIENCE REQUIRED:

• High School diploma/GED


• Successful completion of satisfactory background check


• Available and willing to work flexible hours based on business needs including weekdays and weekends.


• Knowledge of food and beverage service standards.


• Demonstrates strong communication, organizational, and problem-solving skills.


• Expresses sincere enthusiasm for the role and passion for the hospitality industry.


• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.


• Current Food Handler’s certification or able to obtain it within six months of employment.


• Ability to work in a fast-paced, team-oriented environment.


• Strong attention to detail and cleanliness.


• Patience and customer-oriented approach


• Excellent people skills with a friendly attitude


• Responsible and trustworthy


• Perform other reasonable job duties as requested by Supervisors.

This posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.

EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.

Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.