Banquet Manager

Description

About Us

Saucon Valley Country Club, a premier private club in the Lehigh Valley, is renowned for its rich history, outstanding amenities, and exceptional service. We pride ourselves on delivering unparalleled dining and event experiences to our members and their guests. With multiple dining venues, championship golf courses, and an expansive banquet and event operation, our club offers a dynamic and rewarding workplace for hospitality professionals.

Position Overview

We are seeking a dynamic and experienced Banquet Manager to lead our banquet operations and ensure flawless execution of all events. The ideal candidate is a detail-oriented professional with a passion for hospitality, a commitment to excellence, and the ability to manage and inspire a team in a fast-paced environment.

Key Responsibilities

• Responsible for setting and maintaining standard procedures such as: fair employment treatment, employee uniforms, and clubhouse standards.
• Communicate on a daily basis with the Director of Operations and Banquets to ensure a coordinated effort aimed at providing a quality experience for the Club members and their guests.
• Lead the daily pre-shift meetings to review the details on the Banquet Event Order (BEO)
• Act with urgency, yet maintaining a calming presence
• Prepare and implement training programs with the Director of Operations and Banquets for all incoming employees and develop follow-up training for existing employees
• Continually look for opportunities to improve service, and learn and incorporate lessons from prior experiences, while representing the culture of Saucon Valley Country Club
• Maintain a respectful and positive attitude with a “coaching style” that brings out the best in others
• Lead by example as a “hands-on leader” and team builder who works side-by-side with the service staff, mentoring and developing the team
• Responsible for the opening and closing duties of the team members, and holding them accountable for their duties. 
• Promotes all club events
• Responsible for effective execution of all events and tasks assigned on a daily basis
• Ability to read, understand, and communicate all details written on the BEO, with the client and team members for the event
• Clearly define the service techniques, equipment, and sequence of service to the team
• Be an active leader in assisting the team with setting up all buffets, stations, and tables to standard
• Train staff when necessary in the proper techniques of service
• Build authority with the team to be able to take charge and direct them throughout the setup, execution, and break down of each event
• Proactively identify and resolve problems, including suggesting changes to department processes, to maintain positive guest and team member relations
• Assist in managing all Banquet operations, including guest service standards and initiatives, product quality, budgeting and forecasting, and policy/procedure implementation and enforcement
• Assist in preparing team schedules and adjust them throughout the week to meet business demands and accommodate      vacation requests
• Review daily banquet event orders and identify special requests, needs, set up or changes and convey those changes to all departments involved in set up and administration
• Assist with the recruitment and selection of team members by reviewing applications and conducting interview

Requirements

Qualifications

• Bachelor’s degree in Hospitality Management or a related field preferred; equivalent experience will be considered.
• Minimum of 3-5 years of experience in banquet or event management, preferably in a private club, luxury hotel, or fine dining setting.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Exceptional organizational and time management skills, with the ability to handle multiple events simultaneously.
• Attention to detail and a commitment to delivering world-class service.
• Proficiency in event management software and Microsoft Office Suite.
• Flexible schedule, including evenings, weekends, and holidays as required.
• Knowledge of fine dining service standards, wine, and beverages is a plus.

Saucon Valley Country Club  believes in a diverse workforce and is proud to be an equal opportunity employer. We strive to create a workplace where all employees feel valued and respected.