Banquet Manager

Essential Purpose: To manage the staff and operations of the Banquet Department to ensure the cleanliness, safety, and aesthetic appeal of Banquet rooms and functions, and the optimal dining experience of all Banquet function guests.

Essential Duties: 

• To hire, train, schedule, support, review, discipline and terminate employees directly accountable to their position, to maintain highest possible levels of employee morale and department productivity. 
• To understand and respond to all guest needs and requests in a timely and professional manner.
• To ensure the proper execution of all Banquet functions, including meeting all customer specifications and special requests; overseeing room set-up and breakdown; and ensuring proper staffing for each function.
• To maintain personal contact with guests throughout functions, to ensure their complete satisfaction. 
• To verify all Banquet checks, charges, and employees gratuities. 
• To ensure that all Banquet equipment is kept in good working order, at all times.
• To establish, maintain and adjust policies for the Banquet area in conjunction with the Director of Banquets. 
• To continually monitor and control departmental expenditures to ensure meeting operational standards while maintaining annual budget.
• To continually improve and create new and exciting buffet set-ups.
• To order and monitor all Banquet supplies and equipment.
• To have a working knowledge on current audio visual equipment.
• To order and monitor all liquor that is stored in the Banquet Department.
• To properly document Human Resources/Payroll transactions, as directed, for processing in the Human Resources office.
• To promote and comply with all policies and procedures of Temecula Creek Inn.
• To ensure safe work practices of all Banquet staff, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
• To conduct departmental safety training for all new Banquet employees, before they begin to work.
• To conduct regular departmental operations meetings, including monthly safety meetings.
• To follow all policies and procedures of the banquet department and Temecula Creek Inn 
• To immediately report all suspicious occurrences and hazardous conditions. 
• To maintain the cleanliness and safety of work areas at all times. 
• To practice safe work habits at all times, to avoid injury to self and others. 
• To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
• To attend all mandatory meetings, as directed. 
• To perform other tasks, including cross-training, as directed.

Knowledge + Education: Bachelor’s degree in business, Hotel Management, or related field required. Must have a minimum of three years’ experience in banquet food service, including two years in supervisory position. Must have extensive knowledge of food, wines, and cocktails, be familiar with all service styles, and be creative with theme functions. Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling hazardous substances. May be required to have a valid California’s drivers license, and to be insurable under company automobile coverage. Current CPR certification preferred. 

Skills: Demonstrated ability to train staff and ensure luxury resort customer service. Strong written and verbal communication skills. Detail oriented. Organized and efficient. Safety-minded. High quality standards for production and service. Good team player. Customer service focus. Ability to effectively manage staff to maintain a high level of morale and productivity.

Physical Demands: Stands/walks approximately 60% of shift. Sits at desk or in meetings approximately 40% of shift. Occasionally required to handle and move objects weighing up to 30 lbs. over short distances. Flexibility and good reflexes required to operate electric carts. Frequent use of stairs, daily. Must be able to work under pressure. Must be flexible to work long, sometimes irregular hours. 

Temecula Creek Inn is an Equal Opportunity Employer M/F/D/V