Banquet Manager

Job description

Banquet Manager

Cascade Hotel, Kansas City – A Tribute Portfolio Collection

About the Cascade Hotel

The Cascade Hotel, part of Marriott’s Tribute Portfolio, is where art, culture, and hospitality merge. Nestled in Kansas City’s iconic Country Club Plaza, we offer a refined experience that blends elegance, innovation, and Midwestern charm. Our food and beverage operations set the tone for memorable events, and we are seeking a Banquet Manager to lead the charge.

Position Summary

The Banquet Manager is responsible for the planning, execution, and oversight of all banquet operations. This role ensures events run smoothly, service standards are met, and guest expectations are exceeded. The Banquet Manager will lead a dynamic team, ensure financial targets are met, and cultivate an environment of exceptional hospitality.

Key Responsibilities / Operational Excellence

• Oversee the setup, execution, and breakdown of all banquet events, ensuring exceptional service and seamless operations.
• Maintain banquet service standards while maximizing profitability and ensuring a premium guest experience.
• Manage inventory, supplies, and equipment maintenance, including beverage control and cost management.
• Ensure compliance with health, safety, and sanitation regulations.

Team Leadership & Training

• Hire, train, and develop a high-performing banquet team, fostering a culture of collaboration and excellence.
• Schedule banquet staff based on event needs and labor forecasts.
• Lead pre-shift meetings and team training sessions to ensure product knowledge and service standards remain at the highest level.
• Conduct regular performance reviews and provide coaching to drive continuous improvement.

Guest Experience & Client Relations

• Serve as the primary liaison between banquet operations, sales, and the culinary team to ensure event success.
• Address guest concerns with professionalism, ensuring a seamless and memorable experience.
• Utilize guest feedback and survey data to refine and enhance banquet service offerings.
• Collaborate with the Sales & Events team to tailor experiences to client expectations and drive repeat business.

Financial & Business Impact

• Partner with the Director of Food & Beverage to forecast revenue, manage expenses, and optimize financial performance.
• Ensure timely and accurate billing and reconciliation of banquet events.
• Identify opportunities for upselling and revenue growth within the banquet operation.

Candidate Profile / Required Qualifications

• 2+ years of banquet management, food & beverage management, or event operations experience in a full-service hotel, catering, or upscale event venue.
• Strong leadership and team development experience.
• Experience managing high-volume events, including corporate functions, social events, and weddings.
• Knowledge of inventory control, labor management, and cost control principles.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Prior experience with Marriott systems, including CI/TY, is highly desirable.
• Strong knowledge of food and beverage trends and the ability to elevate banquet offerings.
• Market awareness and the ability to implement creative problem-solving strategies.

What We Offer

• A vibrant and collaborative work environment that fosters growth and innovation.
• Competitive compensation and comprehensive benefits, including:
• Medical, dental, and vision insurance
• Paid time off
• Employee discounts
• The opportunity to be part of a brand that values creativity, excellence, and guest satisfaction.

Schedule & Work Environment

• Full-time, in-person position
• Flexible shifts including days, evenings, weekends, and holidays as needed

Join The Cascade Hotel and help create unforgettable events that redefine hospitality in Kansas City. Apply today!

Job Type: Full-time, Exempt