Banquet Server

Job Functions: This is an on Call position 

• Responsible for providing service to all event customers in an efficient courteous and professional manner displaying a high standard of customer service.


• Ability to serve groups of 5 to 250 in reception, plated and buffet style special events.


• Serves both inside comp events and outside cash events.


• Knows the menu items, specials, and prices.


• Possesses complete knowledge of all procedures related to the job.


• Picks up empty glasses, dishes, silverware and returns them to the proper area.


• Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).


• Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change when necessary.


• Handles any guest’s complaints or problems in a prompt and courteous manner.


• Ensures thorough communication between shifts.


• Complies with all departmental rules, side work assignments, and departmental procedures.


• Performs all other duties specified or assigned.

Job Requirements:

• One (1) year guest service experience, preferably in the hospitality environment.


• Must have knowledge of how to serve banquet style, buffet style, passed appetizers, etc..


• Must be able to lift at least twenty (20) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.)


• Must be able to stand and walk for long periods of time as well as bend, stoop, and twist while serving.


• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.


• Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well-groomed


• Must attend and pass Responsible Alcohol Training; must adhere to cut-off procedures


• Ability to communicate with Team members and guests


• Ability to successfully fulfill the pre-employment process and maintain all licensing requirements

Ability to work flexible shifts and days of the week including holidays

Perks that Work!

• Medical, Dental, Vision, and Life Insurance


• 401K – 4% match to 5% Team Member Contribution


• $1 Daily Meals


• Earn up to 18 Days of Paid Time Off Your First Year 


• Free Shuttle from Rosemont’s Blue Line Station


• Free Parking On-Site


• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren


• Tuition Reimbursement 


• Fitness/Gym Reimbursement


• Community Volunteer Opportunities


• Leadership Training & Career Advancement Programs


• Team Member Exclusive Discounts