Banquet Set Up Attendant - [YR] Dollywood's HeartSong Lodge and Resort - Full Time Year Round

The Banquet Set Up Attendant provides excellent dining experience for our guests through proper steps of service and maintains a great work environment for our fellow hosts and vendors. Set up and break down of banquet furniture and supplies.

Summary of Essential Functions and Responsibilities

• Checks with Manager for daily forecast training standard objectives


• Familiarizes with BEO’s in planning for shifts


• Sets up room, tables, buffets, stages, dance floors, vendor supplies according to BEO


• Inspects rooms for cleanliness, proper supply levels


• Maintains a clean and sanitary environment in compliance with all local and federal health codes


• Assists banquet service as needed


• Proper breakdowns and storages of supplies concluding functions


• Responsible for cleaning banquet rooms including floors, furniture, fixtures and trash removal


• Maintains the banquet storeroom in a neat and organized manner stocked with all appropriate supplies necessary for meetings or food service functions


• Participates in daily line ups


• Practices service standards and current training throughout service


• Assumes duties of Supervisor in absence or as directed

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old


• High school diploma or equivalent


• Basic computer knowledge and usage preferred


• Must be able to obtain Food Handler Certification


• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record


• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check 

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees


• Must be self-motivated and disciplined


• Must be able to prioritize and complete work assignments on a timely basis


• Must maintain strict confidentiality and judgment regarding privileged information


• Must have professional appearance with good personal hygiene


• Must be productive in a fast-paced environment


• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays


• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines


• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills


• Must be able to communicate effectively with Guests and Hosts using approved communication methods 


• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals


• Able to comprehend instructions and retain information


• Able to perform duties consistent with creating a safe and secure environment for hosts and guests


• Able to be flexible to handle frequent changes in priorities


• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed


• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work


• Must be committed to continuous improvement


• Must promote and support a “team” work environment by cooperating and helping co-workers


• Able to comprehend instructions and retain information


• Able to add, subtract, multiply and divide with accuracy

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting


• Able to lift and move equipment up to 90 lbs. with assistance


• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours


• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions


• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat


• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods


• Able to meet the physical demands of the job

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.