Barista - Kitchen 324

POSITION SUMMARY:
Provide EXTREME HOSPITALITY and friendly, accurate service while preparing the highest quality beverages for our guests.

ESSENTIAL FUNCTIONS/ KEY RESPONSIBILITIES:
• Warmly and graciously greet all guests upon arrival. Make all of our guests feel comfortable and let them know you’re there to personally take care of them.
• Maintain impeccable knowledge of all food, beverage and retail product within the store.
• Inform guests of specials and menu changes.
• Take beverage and pastry orders from guests and servers.
• Know restaurant standards, table numbers, wait sections, menu, specials, and be available to answer any questions customers may have effectively.
• Prepare and serve alcoholic and non-alcoholic drinks consistent with the restaurant’s standard drink recipes.
• Learn the names and personally recognize our regulars.
• Accept guest payment, process credit card charges and make change (if applicable).
• Wash and sterilize glassware.
• Prepare garnishes for drinks.
• Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Clear and reset tables in bar area.
• Present drink menus, make recommendations and answer questions regarding beer, spirits and wine.
• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
• Report all equipment problems and bar maintenance issues to restaurant manager.
• Assist the restocking and replenishment of bar inventory and supplies.
• Perform side work at the start and end of each shift as required.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

SKILLS, ABILITIES & PERSONAL CHARACTERISTICS:
DIPLOMATIC – Acts as an ambassador for our guests. Is always on the guest’s side, and deals with issues swiftly and tactfully.
EMPATHY- Sees all sides of a situation to procure the best guest experience.
OPTIMISM – Maintains a positive attitude and confidence in the successful outcome of situations.
CURIOSITY, CREATIVITY & INNOVATION – Generates new and “out of the box” approaches to challenges.
INTEGRITY AND HIGH WORK ETHIC - Mean what you say and say what you mean.
GRACE UNDER PRESSURE – Maintains stable performance under heavy pressure or stress, quick thinking on feet.
FLEXIBILITY – Adjusts quickly to changing schedules, priorities, and conditions.

QUALIFICATIONS
• Be 21 years of age.
• Be able to communicate and understand the predominant language(s) of our guests.
• Possess an above average to excellent knowledge of beer, wine and spirits and common drink recipes.
• Possess basic math skills and have the ability to handle money and operate a cash register.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• A passion for EXTREME HOSPITALITY