Job Purpose: To share the love of our brands, consistently provide genuine hospitality to our Guests, and uphold the restaurant’s high standards of service and alcohol safety while actively contributing to the operation each and every shift.
Job Responsibilities:
Provide genuine hospitality with a smile.
Maintain great attitude with focus on Guest satisfaction.
Be a team player, including offering and asking for help, seating Guests, running good, bussing tables, and taking initiative to help other departments when needed.
Go beyond industry service standards by giving high energy, engaging service to create a wow experience for all Guests.
Commitment to deliver a unique and memorable Guest experience while providing attentive service and delivering food and beverages in a timely manner.
Share the love of all FRG Brands.
Know restaurant’s food and beverage selections, how to sell these items, and the ability to answer Guests’ questions regarding items.
Greet Guests, present menus, and explain specials and promotions.
Accommodate Guests’ time restrictions by reading the Guest and adapting service style to their pace and interaction requirements.
Anticipate the Guests’ needs and wants and accommodates special requests.
Take accurate food and beverage orders, inputting correctly into the POS system, and delivering camera-ready quality food – every shift, every Guest.
Create drinks according to brand specifications, serving only quality drinks.
Follows all legal and Company alcohol service requirements.
Act as a final quality check on food and beverages before they are served.
Assists Servers in bar related questions, offerings, and serving techniques.
Assist management by informing them of maintenance problems, safety concerns, low supply inventory levels, and Guest issues.
Helps resolve Guest complaints by using the BLAST Guest Recovery Model.
Assist in the cleanliness and upkeep of the restaurant.
Complete and set-ups, side work, and/or closing duties assigned.
Ensure safe food handling and general restaurant safety for Guests and Team Members.
Qualifications:
Proven experience as a server in a full-service dining establishment
High school diploma or GED equivalent
Must be a certified Food Handler in respective state and TABC certified
Must be 18 years of age or older and have reliable transportation
Ability to prioritize and balance multiple tasks simultaneously
Ability to cope with pressure, multiple deadlines, and working under pressure
Ability to work effectively and cooperatively with fellow Team Members
Excellent oral and written communication skillsPossess the ability to motivate and maintain effective working relationships with all Team Members
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