Bartender & Restaurant Server - New IHG Hotel

Description

The Even Kitchen & Bar- Bartender & Server delivers the EVEN Hotels Simple, Natural, Good food & beverage wellness promise to guests daily by engaging the guests, understanding their nutrition interests and/or requirements and guiding them through the menu and market selections to help meet their needs This role assists customers with tablet ordering/interaction, serves food to tables during PM food and beverage service, bartends, assists customers with beverage station, maintains grab-and-go market table, services meeting set-up. Additionally, the Even Kitchen & Bar Bartender & Server may be required to perform guest check-in/out and assist guests in the Athletic Studio or other common areas as required if necessary.

Hiring for full time and part time positions.

***MUST HAVE RESTAURANT EXPERIENCE AND/OR BARTENDING EXPERIENCE***

1. DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

· Engages guests to understand their wellness needs and offers options to help guests make healthy food choices

· Assists guests with tablet ordering, takes beverage orders in a tone consistent with brand service behaviors

· Prepares and presents food and beverages (including bartending) according to brand approved recipes and established health and presentation standards

· Be knowledgeable about the specialty cocktails and cooked to order menu. Be prepared to answer guest questions regarding cooking times, ingredients and how an item is prepared

· Use suggestive selling techniques to up-sell where possible to maximize hotel revenue [Up-sell]

· Stores food and beverage products, inventory and equipment safely and properly

· Replenishes supplies based on business forecasts in a timely and efficient manner and informs supervisor of low inventory items

· Assists in receiving items and taking inventory as required

· Clears and cleans tables promptly and efficiently. Keeps guest areas and food and beverage production areas clean and orderly throughout shift

· Cleans and/or wipes down tables, chairs, walls, windows, mirrors, and floors as necessary

· Processes all cashiering transactions accurately and in a secure manner

· Completes closing/reconciliation activities and check guest credit compliance according to standard operating procedures

GUEST EXPERIENCE:

· Responds appropriately to guest complaints and implements appropriate service recovery guidelines in order to ensure total guest satisfaction

· Regularly seek and use guest feedback to ensure that special needs and requests are fulfilled

· Shares own wellness journey with colleagues and guests

· Remains current on brand, wellness, nutrition and industry information required to deliver the EVEN Hotels programs and services

RESPONSIBLE BUSINESS:

· Maintains Green Engage initiatives in assigned work area

· Ensures food handling and storage meets federal/state/local health requirements

· Alerts supervisor of any health or safety issues

2. QUALIFICATIONS AND REQUIREMENTS

· High School diploma or equivalent, plus 6 months food service and/or 1 year bartending experience required

· Basic reading and writing

· Basic math skills are frequently used when handling cash and credit

· Must speak fluent English

· Flexible work schedule

· May be required to work nights, weekends, and/or holidays

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency

Preferred

· Bilingual, Spanish

· 1 year food service experience that requires knowledge of kitchen operations

· Some formal training in food production

· Hotel front-of-house F&B experience

· Bilingual, Spanish preferred

· Demonstrated recent and regular participation in wellness, nutrition, sports, fitness or similar activities

Other:

· Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor

PHYSICAL REQUIREMENTS

· Carrying or lifting items weighing up to 50 pounds

· Moving about the restaurant

· Handling food objects; plates, trays, glasses, etc.

· Bending, stooping, kneeling