Bartender - both locations

Description

· Provide the highest level of service in accordance with our standards

· Answer guests’ questions about food, beverages, events and facilities in knowledgeable manner

· Make a great first impression with professional friendly service, a genuine smile, and warm welcome

· Inform guests about menu selections, including food, beer, cocktails, wine, dessert, specials and events

· Make appropriate recommendations and upsells

· Have an intimate knowledge of all house brews, spirits and wine, including flavor profiles, ingredients, and food pairings

· Serve alcohol in an appropriate responsible manner consistent with company standards; recognize signs of intoxication, and never over-serve

· Wash and sanitize glassware, bar tools, etc.

· Monitor and refill ice bins

· Prepare garnishes

· Maintain security of all bar inventory, organize and restock supplies, and notify Manager of any ordering needs or special requests

· Enter orders in the POS system accurately

· Process financial transactions accurately

· Communicate with management, kitchen staff, and serving staff to maintain an efficient service flow

· Respond appropriately to customer complaints and bring any issues to the attention of a manager

· Participate in end of shift side work duties

· Perform opening and closing duties, including cleaning, waste/recycling, restroom maintenance, etc.

· Maintain safe, clean, organized & stocked work areas

Work both locations: R& H The Rock and The Carrisa

Minimum Wage + tips, and commission

Requirements

Qualifications & Preferred Skills:

• RBS Certified
• Friendly and outgoing
• Positive attitude and enthusiastic
• Excellent hospitality and customer service skills
• Excellent interpersonal skills with staff
• Team player
• Maintain a professional appearance at all times
• Ability to multi-task and switch gears
• Ability to problem solve
• Works well in fast-paced challenging environment
• Able to prioritize and focus, and handle frequent interruptions
• Punctual and reliable
• Able and willing to work flexible shifts, including nights, weekends and holidays

Physical Demands:

• Able to stand & walk for extended periods of time
• Able to bend, twist, squat, kneel and reach repeatedly throughout the shift
• Able to lift, move, push/pull up to 35 pounds regularly, and up to 50 pounds occasionally
• Able to handle the stress of difficult/intoxicated people and challenging situations