Baskets Deli Supervisor

Under the direct supervision of the Manager or Director, this position provides supervision for the day-to-day operations in the Deli.

Assists in the following areas:

• Proficient cooking on the Line and running the register as needed.
• Training staff
• Interviewing candidates and hiring new employees
• Provide general direction and basic work assignments to front line employees
• Knowledge of full Menu/Specials/Promotions always
• Ensuring guest satisfaction/resolving any disputes or complaints
• Communicate to Management any work-related issues that occur during an assigned shift, including employee relations or performance issues, facility, or safety issues
• Ensures quality of ingredients, preparation, presentation, and correct temperature of the food served
• Ensures all staff maintains a clean and orderly station
• Resolves employee disputes
• Assists, as needed, to maintain standard of appearance, sanitation, and service in all Front of House areas
• Maintains excellent guest service
• Assists with product orders
• Responsible for taking, placing, and delivering food and beverage orders placed by guests as needed
• Finds or provides coverage in the Deli in the event of employee call outs
• Manages Deli scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.)
• Reviews guest comment cards and delivers the results to Management
• Assigns early outs in a fair and consistent manner
• Performs additional duties as requested by management

Work Environment and ADA Requirements:

Must be able to stand for entire shift. Must be able to work in an environment with loud background noise. Must be able to lift, push, pull and carry up to 25 pounds on a frequent basis. Must be able to stoop, bend, reach, twist, crouch, squat, lift. Must be able to listen and respond to visual and oral cues. Must be able to move freely about all areas of the restaurant, both Front and Back of House.

Required Work Cards/Licenses/Certificates:

ServSafe Certification preferred.