Dealership:

Lithia KIA of Anchorage

Service BDC Administrator

Kick off the New Year with a fresh start!

We are seeking an experienced and highly organized Service BDC Administrator to support our Service Business Development Center. This role manages customer communication and follow-up for service customers, supporting the dealership’s Service Department while ensuring an exceptional customer experience.

The BDC Administrator plays a key role in strengthening customer relationships, increasing appointment show rates, improving customer satisfaction, and driving long-term customer retention. The ideal candidate is professional, customer-focused, detail-oriented, and brings 2+ years of experience in reception, office administration, and customer service.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and in person

• Manage high call volumes and accurately route calls

• Schedule and confirm service appointments

• Maintain and update customer records

• Follow up with customers to support appointment attendance and retention efforts

• Provide administrative and operational support to the Service BDC teams

• Assist with reporting, data entry, and document management

• Coordinate communication between departments to ensure customer needs are met

• Maintain a clean, organized, and professional front office environment

• Address customer inquiries and concerns with professionalism and efficiency

Qualifications

• Minimum 2 years of experience in reception, office administration, and customer service (phone and in-person)

• Strong verbal and written communication skills

• Excellent organizational, multitasking, and time-management abilities

• Proficiency with computers, email, and Microsoft Office

• Professional appearance and demeanor

• Ability to thrive in a fast-paced, customer-focused environment

• Strong attention to detail and follow-through

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.