BDC Agent

BDC Agent – Crossroads Chevrolet (Beckley, WV)
Full-Time Position

About Us:
Crossroads Chevrolet is a locally trusted dealership in Beckley, WV, committed to providing outstanding customer service and a top-tier automotive buying experience. We’re growing our Business Development Center (BDC) team and are looking for a motivated, customer-focused individual to join us!

Position Overview:
As a BDC Agent, your primary responsibility is to communicate with potential customers—via phone, email, and text—to set quality appointments for our sales team. You’ll be the first point of contact for many of our customers, helping to create a positive impression of our dealership and ensuring a smooth transition to our sales department.

Key Responsibilities:

• 
  

  Handle inbound and outbound calls, emails, and online inquiries from prospective customers

  
  


• 
  

  Schedule and confirm appointments for the sales team

  
  


• 
  

  Follow up with customers who have shown interest in vehicles or requested information

  
  


• 
  

  Maintain accurate customer records in the CRM system

  
  


• 
  

  Work closely with the sales and management teams to meet appointment and conversion goals

  
  


• 
  

  Deliver excellent customer service and represent Crossroads Chevrolet with professionalism

  
  

Qualifications:

• 
  

  Excellent communication and phone skills

  
  


• 
  

  Friendly, energetic, and self-motivated personality

  
  


• 
  

  Ability to multitask and stay organized in a fast-paced environment

  
  


• 
  

  Basic computer and typing skills; CRM experience is a plus

  
  


• 
  

  Previous experience in customer service, sales, or automotive BDC is preferred (but not required)

  
  

What We Offer:

• 
  

  Competitive pay with performance bonuses

  
  


• 
  

  Full-time, stable schedule

  
  


• 
  

  Paid training and ongoing support

  
  


• 
  

  Health, dental, and vision insurance options

  
  


• 
  

  Opportunities for advancement within the dealership

  
  

Schedule:
Full-time (Monday–Saturday with a rotating day off)

How to Apply:
Apply online.
191 Crossroads Drive, Beckley, WV 25801,
or send your resume and contact information to [email protected]