BDC Agent

Position Summary

The agent will be responsible for inbound and outbound customer communications, responding to internet and phone inquiries, and setting up appointments for the sales and service departments. This role plays a critical role in driving showroom traffic, improving customer satisfaction, and increasing dealership revenue.

-Handle inbound and outbound calls, internet leads, texts, and emails in a professional and timely manner

-Respond to customer inquiries regarding vehicle availability, pricing, incentives, and service appointments

-Schedule and confirm appointments for sales and service appointments

-Follow up with unsold prospects, missed appointments, and previous customers

-Maintain accurate customer records in the CRM system

-Meet or exceed daily activity and appointment set/show goals

-Work closely with sales managers and leadership to maximize conversion rates

-Deliver a consistent, positive customer experience that reflects Ron Carter Chevrolet GMC