BDC Agent / Call Center Representative

About Us:

Performance Toyota Fairfield is a 15-Time President's Award Winner, recognized for outstanding customer service and guest satisfaction. We believe diversity of thought, background, and experience drives innovation and success. Join us as we shape the future of our industry!

The Opportunity:

Performance Toyota Fairfield is hiring for Full-Time BDC Agent positions with flexible schedules. If you wake up each morning with a smile and enjoy communicating via phone, email, instant messaging, or social media, this opportunity is perfect for you!

Compensation and Hours:  

• $15.00 Per Hr. + Commission!
• Flexible Hours Available, (Mornings, Afternoons, Evenings, and Weekends)
• 40-hour work schedule
• Bi-lingual Is a Plus But Not Required

What We Offer: 

• Paid PTO time off
• 401k retirement plans with generous company match
• Medical insurance
• HSA and FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accident insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts, and services

Responsibilities:

• Provide customer assistance via phone, email, and chat. 
• Convert customer inquiries into appointments. 
• Maintain knowledge of inventory and services. 
• Follow up on leads and nurture customer relationships. 
• Document customer interactions in CRM. 
• Collaborate with team to achieve departmental goals. 

Qualifications:

• High school diploma or equivalent, but not required.
• Customer service experience preferred. 
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills. 
• Proficient in computer systems and software. 
• Motivated team player in fast-paced environment. 
• Valid driver's license with clean driving record.
• Performance Toyota Fairfield is a drug-free workplace.

If you’re interested in delivering quality customer service and working with a team committed to high standards, we encourage you to apply for the BDC Agent position at Performance Toyota Fairfield.